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Date: | Fri, 27 Aug 1999 07:23:14 EDT |
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In a message dated 08/27/1999 4:28:06 AM Eastern Daylight Time,
[log in to unmask] writes:
<< I have a zip drive and would like to know about this "click of death" to
which you refer. I haven't had a problem so far but that sounds pretty
fatal! Would someone please educate me? Thanks in advance.
...have been one that has had the misfortune of losing data due to the
infamous
Click of Death on a Zip drive and a totally failed jaz drive.
Timothy -- The "Click of death" refers to a "clicking" problem in certain
Zip and Zip Plus drives. Users report data loss and a repetitious clicking
noise, after which the drive will no longer function (thus, this problem was
dubbed the "Click of death" by some user). Iomega has a document on their
homepage documenting this issue here.
<snip>
-- Iomega Corporation
A source who has identified himself as a former Iomega technician has said
the clicking sound is caused by the read/write head bumping against its
movement stops--bumpers that keep the head within its intended range--while
searching for and not finding track 0 on the Zip disk. When the "click of
death" problem happens, the read/write head fails to find that track, which
contains vital directory information, because the head has become
misaligned. "I don't think the drives are faulty in any way," he said,
noting that he had just authorized the purchase of 50 Zip drives for the
company where he is currently employed. The source said he also had
encountered a related problem reported in newsgroups: a domino effect in
which misaligned heads damage disks, which in turn misalign heads of other
drives, which then damage more disks. "It's fairly rare," he said. "But it
does happen."
Iomega's Official Response to COD
We are concerned about the problem that you are having with your Zip Drive.
Please contact our Technical Support so that they may diagnose your
troubles. They can be reached at (888) 446-6342 from 6am to 9pm MST.
<snip>
>>
In addition to the above, there is more information at this site, as well as
a free program to test your drive, and disks:
<A HREF="http://spinrite.com/clickdeath.htm">Zip & Jaz Drive Click Death</A>
or the regular URL:
http://spinrite.com/clickdeath.htm
HTH,
Peter Hogan
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