-----Original Message-----
From: Anderson, Greg <[log in to unmask]>
To: [log in to unmask] <[log in to unmask]>
Date: Friday, October 30, 1998 8:47 PM
Subject: [PCBUILD] HP5 Scanner in WIN98


>        I have customer that had me upgrade their computer (p233MHz MMX,
>32MB, 3.2GB HDD) from WIN95 to WIN98. I reformatted the hard drive,
>installed WIN98 and everything came up and worked just fine. The modem,
>sound card, printer, etc. The HP5 scanner came up and worked fine. I
>scanned 2 pictures to show them it worked ok.
>        They have since told me that days after I left, they were on the
>Internet and the PC locked up. So they booted the PC. Since that time
>the Device Manager shows no entry for the scanner, only the SCSI card
>(SYMBIOSxxxx). I have removed the SCSI card, brought the PC up and then
>down, reinstalled the SCSI card and it plug-n-plays beautifully. But, it
>never detects the scanner. Can anyone provide me any thoughts on how to
>get the scanner connected? Is there a problem running the HP5 scanner to
>run consistently under WIN98? Am I hopefully just missing some steps to
>get the scanner recognized? Any help would be greatly appreciated!
>
>
>Greg Anderson
>GALA Enterprise
>[log in to unmask]
>


Hi Greg:

Saw this article and thought it might help. Article ID: Q191530- "HP ScanJet
5p Does Not Function After Upgrade to Windows 98"

Basically, it says that the Hpsjusd.dll provided by HP is not compatible
with W98. It says to extract a new copy from the W98 CD-ROM to your
Windows\System folder.  Also, for the SCSI adapter, you need to extract a
copy of Scsimap.sys to the Windows\System folder.

HTH

Margaret

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