Check out my web pages.
On one I point up what clients should watch out for and
insist on.  I describe how the profession could be
better.  And, on the other web page you will find the absolute best
list of hot-buttoned resources you could ever find.
I recommend them for all:

http://www.future.net/~bradj/it.html

and

http://www.future.net/~bradj/father.html