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Fri, 30 Oct 1998 21:25:54 -0500 |
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Mercury PC |
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Have you checked for viruses?
HTH
Jose
Anderson, Greg wrote:
> I have customer that had me upgrade their computer (p233MHz MMX,
> 32MB, 3.2GB HDD) from WIN95 to WIN98. I reformatted the hard drive,
> installed WIN98 and everything came up and worked just fine. The modem,
> sound card, printer, etc. The HP5 scanner came up and worked fine. I
> scanned 2 pictures to show them it worked ok.
> They have since told me that days after I left, they were on the
> Internet and the PC locked up. So they booted the PC. Since that time
> the Device Manager shows no entry for the scanner, only the SCSI card
> (SYMBIOSxxxx). I have removed the SCSI card, brought the PC up and then
> down, reinstalled the SCSI card and it plug-n-plays beautifully. But, it
> never detects the scanner. Can anyone provide me any thoughts on how to
> get the scanner connected? Is there a problem running the HP5 scanner to
> run consistently under WIN98? Am I hopefully just missing some steps to
> get the scanner recognized? Any help would be greatly appreciated!
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