Just in case no one is aware, Microsoft offers an unconditional 30 day
guarantee on its Actimates and telephone. There is a 90 day warranty on
all their software applications. I'm not sure why Kelly is dissatisfied
with Microsoft. Perhaps her experience has not been as positive as I have
witnessed. I have seem where products out of warranty have been replaced
free of charge. The biggest problem is when OEM's don't back of the
agreement of providing customer service and technical support to their
end-users. And that, of course, makes Microsoft seem like the bad guy.
----------
> From: Kelly Pierce <[log in to unmask]>
> To: [log in to unmask]
> Subject: tech: the microsoft phone
> Date: Saturday, January 23, 1999 5:14 PM
>
> There's no word on refunds if the product does not live up to Microcrap's
> written promises on accessibility below.
>
> kelly
>
>
> MS PHONE: ACCESSIBLE BY DESIGN
>
> David Bolnick
> Microsoft Corporation
> Redmond, WA
>
> The Microsoft Cordless Phone System is much more than an ordinary
> phone or answering machine. It is the first 900MHz cordless phone that
> links to the PC to help the user manage calls and messages with
> greater control and flexibility. By combining the power of the PC and
> the Microsoft Call Manager software, the Microsoft Cordless Phone
> System helps users manage their calls.
>
> Once the software is installed and the user has entered some names in
> the address book, they can start using the phone system like any other
> phone, in any room in their house. The Microsoft Call Manager software
> running on the PC gives the user more convenience and flexibility than
> other phones because it includes Voice Command dialing, enhanced
> Caller ID features, and a sophisticated voice mail system. The user
> places calls by speaking into their phone and saying a simple phrase
> like "Call Mom" or "Call the Office." The Microsoft phone recognizes
> up to 40 different names and numbers. In addition, the user can
> navigate through their messages using voice commands. The phone has
> Caller ID. As a result the user can let their phone or PC announce the
> caller's name before they pick up the phone. The user can either
> answer the phone, or let the call go to voice mail. The Microsoft
> Phone also supports Private Greetings. The user can create private
> greetings for different callers, like "Hi Tom, we're not home right
> now. Please leave a message." Caller Priorities (assign priorities to
> incoming calls) lets high priority callers ring through while the Do
> Not Disturb feature is turned on. The system can also send calls right
> to voicemail and block unwanted calls.
>
> With the Microsoft Phone, users can create multiple mailboxes for
> personal or business calls and track calls automatically. The Call
> Manager application records name, phone number, date, time and
> duration of the last 1,000 calls made by the user. Phone users can
> retrieve messages stored on their PC from anywhere - the cordless
> handset, the PC, or from a remote phone. The 40 channel, 900MHz
> cordless phone gives the user greater range and clarity than a
> standard cordless phone.
>
> Microsoft Phone includes many features that benefit individuals with
> disabilities. From TTY compatibility to the shape and positioning of
> buttons for ease of use by individuals who are blind, Microsoft Phone
> is the latest example of a Microsoft product that addresses
> accessibility by design. In addition, the Microsoft Phone was the
> first Microsoft product to benefit from a review by the company's
> Access Review Boards. These boards cover issues for users with a range
> of disabilities. Microsoft's Hardware Group incorporated the boards
> feedback which shaped the final product and made it accessible.
>
> Microsoft Phone has the following accessibility features for users who
> are hearing- or visually-impaired, or have some disability that makes
> it difficult to pick up the handset:
>
> * The printed manuals are available on the CD-ROM in a format that
> can be read by a screen reader.
> * A TTY window is available in the Microsoft Call Manager software.
> * A full audio description of the buttons on the handset is
> available by pressing the Help button (0) on the handset, and then
> pressing 1.
> * Voice commands help to reduce keypad use.
> * Blind and visually-impaired users can use the voice command
> "Report System Status" at the handset to hear what features of the
> answering system are turned on or off.
> * The earpiece on the handset is hearing-aid-compatible.
> * The buttons on the handset provide both tactile and audio
> feedback.
> * Variously shaped buttons on the handset provide easier orientation
> for blind and visually impaired users.
> * Indicator lights on the handset provide visual feedback when the
> phone is ringing, in use, or on hold, when you have messages, and
> when Do Not Disturb is turned on.
> * The enclosed hook-and-loop fastener strip can be attached to the
> bottom of the charging cradle to enable a user to dial the handset
> without having to remove it from the cradle. Attach one piece of
> the fastener along the bottom front lip of the cradle, and the
> other piece to a hard surface where you want to locate the phone.
> * The loudspeaker enables a user to take notes without holding the
> handset.
> _________________________________________________________________
>
>
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VICUG-L is the Visually Impaired Computer User Group List.
To join or leave the list, send a message to
[log in to unmask] In the body of the message, simply type
"subscribe vicug-l" or "unsubscribe vicug-l" without the quotations.
VICUG-L is archived on the World Wide Web at
http://maelstrom.stjohns.edu/archives/vicug-l.html
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