it's probably an automated response to your email

At 10:00 PM 3/19/98 -0800, you wrote:
>And here I'll add my two-cents as well to the "creamy mix."  What I
>can't understand, however, is why they can't "gather my comments" from
>my e-mail for their marketing survey?  Why do I have to call during my
>busy work day and tell them verbally what I can and have said so clearly
>in my e-mail?  Did I use too-big words?
>
>Public Relations wrote:
>>
>> We appreciate you taking the time to contact us.
>>
>> Hershey's Special Dark chocolate bar is being reformulated
>> to include milk fat.  We feel the change will improve the bar
>> by giving it a creamier texture.  We will begin manufacturing
>> of the reformulated bar in mid April.
>>
>> Our goal is to manufacture products with widespread consumer
>> appeal. Since we work closely with our Brands Managers to
>> keep them informed of what consumers like and dislike about
>> our products, we would like to gather your comments for our
>> Marketing survey.
>>
>> Please call us toll free at 1-800-468-1714, weekdays,
>> 9 am-4pm EST.  When a consumer representative answers,
>> please tell them you are calling regarding Reference Number 2550401A.
>> The information you provide will be forwarded to our
>> Marketing Department.
>>
>> Thank you for your interest in our company.
>>
>> - Yvonne Arslan
>> Consumer Relations
>> Hershey Foods Corporation
>>
>> >----------
>> >From:  Gregory Epler-Wood[SMTP:[log in to unmask]]
>> >Sent:  Sunday, March 15, 1998 7:07 PM
>> >To:    Public Relations
>> >Subject:       Dark Chocolate with Milk Product?
>> >
>> >Dear folks,
>> >
>> >Please reconsider adding dairy to your Dark Chocolate products.  Like
>> >thousands and thousands of other Americans, I am allergic to casein and
>> >depend on at least dark chocolate products as a safe way to eat
>> >chocolate.  The other way is to purchase Tropical Source chocolate bars
>> >to get a "milk chocolate" creaminess.  Tropical Source does it without
>> >adding dairy and so could Hershey's, I'd wager, if it wanted to.  In
>> >fact, my wife actually thinks Tropical Source bars are a superior
>> >chocolate product and craves them even though they are more expensive
>> >and she doesn't have ANY problem with dairy!
>> >
>> >Your decision to add dairy should be countered by an introduction of a
>> >dairy-free chocolate product to at least rival Tropical Source's line.
>> >I'm a native of Reading, PA, have relatives in Palmyra, and have fond
>> >memories of your town, your product (even before you began to
>> >advertise),  the Milton Hershey School, and Hershey Park.  Please
>> >consider us folks who are dairy-sensitive--I think Milton would have.
>> >
>> >Sincerely,
>> >Greg Epler Wood
>> >North Bennington, Vermont
>> >
>
----------------------------
My reality check bounced!

Ken Cook
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