I got this response too - apparently it's their e-mail "form letter".
Reminds me of the time I wrote to Dairy Queen asking what, if any, of their
foods was milk-free and got a response that said, basically, "We don't
know."

Gosh, if they don't know what's in it, how do they stay in business?

psam
[log in to unmask]

Motherhood - not just a job, it's an Adventure!

----------
> From: J.T. & Dale Robin Lockman <[log in to unmask]>
> To: [log in to unmask]
> Subject: Hershey's Chocolate
> Date: Friday, March 13, 1998 2:57 AM
>
> Dear Listmates,
> My husband and I have finally calmed down from hysterical laughter after
> reading the e-mail response from Hershey's.  I dutifully sent them a
> message after reading the product alerts posted here regarding the
> change in Special Dark chocolate.  I told them what a shame it would be
> for the milk allergic and intolerant to lose access to the rare treat of
> finding milk-free chocolate if they changed the recipe, but I have to
> say, I am not sure how much good it did, as you will read below:
>
>
> Public Relations wrote:
> >
> > We appreciate your taking the time to let us know how much you enjoy
our
> > products.
> >
> > We are proud of our commitment to excellence in manufacturing quality
> > products. Our creative departments are always working on new product
> > concepts and ideas. Unfortunately, those ideas are never shared with us
> > until they are announced to the public.
> >
> > Thank you for your interest in our company.
> >
> > - Yvonne Arslan
> > Consumer Relations
> > Hershey Foods Corporation
>
> So, did she actually read my note?  Did everyone else get the same
> response?
> Dale Robin Lockman, Ima (Mom) to Aaron & Seth
> West Kennebunk, Maine