it's better now, Diane. Try it.

Annemarie

On 11/14/18, Diane Scalzi <[log in to unmask]> wrote:
> Hi Everyone,
>
> I had my Amazon account deleted several years ago because of an inaccessible
> captcha. At that time, the captcha screen said that if someone was visually
> impaired they should contact Amazon for assistance. I explained the problem
> to someone at Amazon and also told them that I don't support companies with
> inaccessible web sites. Now my husband does all our Amazon shopping.
>
> Diane
>
> -----Original Message-----
> From: Visually Impaired Computer Users' Group List
> <[log in to unmask]> On Behalf Of Ana G
> Sent: Tuesday, November 13, 2018 11:28 PM
> To: [log in to unmask]
> Subject: [VICUG-L] Returning Stuff on Amazon
>
> Hi All,
>
>
> I did some shopping on Amazon the other day, and when my stuff arrived, I
> realized I put the wrong thing in my cart. I want to return the item, but
> I'm having trouble.
>
>
> So ... I went into my orders and pressed enter on the Return button
> associated with the item. The next screen has the item, which I'm supposed
> to check; a combo box, where I select the option that best describes why I'm
> making the return; and a button to continue.
>
>
> I've only returned stuff a couple of times, so I don't remember the process
> exactly, but this all sounds familiar. What I think I remember is that, when
> I press enter on Continue, I get to a screen with instructions about what to
> do and a return label I'm supposed to print out and affix to the package.
>
>
> What's actually happening is nothing. When I activate the Continue button,
> the screen doesn't change. I've tried Jaws and NVDA. I've tried tabbing to
> the button and arrowing to it. I've tried pressing enter and using mouse
> simulation. I've tried manually refreshing the page for the screen reader
> and for the website. But I never get past that screen to the label.
>
>
> I'm using Windows 10 April 2018, Chrome, Jaws 18, and the latest version of
> NVDA. If anyone has returned something from Amazon recently, I'd love to
> hear your wisdom.
>
>
> Ciao
>
>
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>
>
>     VICUG-L is the Visually Impaired Computer User Group List.
> Archived on the World Wide Web at
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>     Subscribe: [log in to unmask]
>


-- 
Annemarie Cooke


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