Hi,  

I'm not able too get any other provider because here in Manhattan, Spectrum
which is the cable company that , was once formally Time warner, had a zone
of blocks which they had a contract for, you weren't able too go with any
other provider but that one.     

-----Original Message-----
From: Visually Impaired Computer Users' Group List
[mailto:[log in to unmask]] On Behalf Of Diane Scalzi
Sent: Tuesday, February 13, 2018 1:01 PM
To: [log in to unmask]
Subject: Re: [VICUG-L] Spectrum/Charter/TimeWarner and Roku

Can you get Xfinity? We have had good luck with it.

Sent from my iPhone

> On Feb 13, 2018, at 12:47 PM, Steve Hoad <[log in to unmask]> wrote:
> 
> In late October I got a message from Spectrum that they would be 
> offering a Roku box instead of the laptop that had been offered for an 
> accessible cable TV service.  Last week I called to find out about it 
> because I hadn't gotten a call to make an appointment.  I was told 
> that Spectrum hadn't received the Roku boxes yet, "they were slated 
> for delivery on November 2nd and we're still waiting,"
> so, here's my dilemma: The Spectrum provided laptop I have has crashed 
> and there is apparently no technical support available for it; 
> Spectrum holds all the user info so I am locked out of it and can't 
> use or change it to make it work.  Here's an example where a company 
> seems to be using a promise rather than a real fix to create 
> accessibility. With no real way to get an attorney on the case, I'm 
> stuck without accessible cable TV service and really wish I had 
> another option.  Thoughts anyone? (cord cutting isn't an option since 
> there are others in my household)
> 
> --
> Steve Hoad
> 
> 
> 
> --
> Steve Hoad
> 
> 
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