Madison:
While you've done most of what I would have recommended (and done something
I probably wouldn't have recommended), the things you didn't say are who is
supplying your non-Google email account (such as Cox) and if you are using
Outlook to read your emails. If you are using Outlook to read your emails,
then you need to contact Microsoft's Disability Help desk to set up Outlook
so that it accepts emails from your Google account. After that, you need to
contact your non-Google email provider to find out if their service is
automatically deleting emails (without sending them to the Junk folder) from
Google Groups. If this is happening, then your email service provider should
be assisting you in changing your account's filters to accept emails from
Google groups.
--
Ted Chittenden
Every story has at least two sides, if not more.
-----Original Message-----
From: Visually Impaired Computer Users' Group List
<[log in to unmask]> On Behalf Of Madison Martin
Sent: Thursday, October 15, 2020 8:14 AM
To: [log in to unmask]
Subject: [VICUG-L] email question
Hi all,
I don't know if anyone can help me, or if there's even anything that can be
done, but I'm getting desperate as getting a gmail account (which is what
the list owner/moderator suggested) for one list is silly. Here's the
situation:
I'm subscribed to this email list that's on Google Groups, don't know how
long it's been there. Anyway, it's a grate list and I've been a member for
years.
Anyway, I haven't received any emails from the list in months. At first I
just thought that it wasn't active anymore, but it's very much still active.
Yes I'm still subscribed, and the owner/moderator checked my settings and
I'm supposed to receive all list mail. Yes I've checked my junk/spam folder
and there's nothing there. The email address has been added to the trusted
senders list, and I've tried unsubscribing and re-subscribing more then once
and still nothing. I can send messages to the list and they go through and
list members can reply, but I just don't receive any list mail. I'm running
Windows 10 version 1909, Jaws 2018 and Outlook 2013. Does anyone have any
suggestions or ideas, anything I/my carrier/the moderator could/should
check/try? Like I said it's a grate list and I really don't want to have to
unsubscribe perminatly or get a gmail account for one list. Please help.
Look forward to any thoughts/suggestions anyone may have!!!!! Thank you so
much, any help is much appreciated!!
Madison
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