Hi All,


Yes, I know I should call Freedom Scientific tech support with this 
question. I'm posting here because I leave the house early, get home 
late, and am not able to call during work time. I'm hoping someone has 
information to share with me.


Basically, my question is "How do you run a repair on Jaws Annual in 
Windows 10?"


About two months ago, I bought a Xammbox pocket computer. It was running 
Windows 10 1803. I also bought a Jaws 2019 Annual license and activated 
a copy on the pocket computer. I installed a couple other things, Adobe 
Reader and Thunderbird, but after two weeks, the computer stopped 
working. I was able to revive it with help from the manufacturer. A week 
or so later, I had another all-mighty crash. I got the Xammbox up and 
running again, and thinking there might be a problem with the OS 
software installation, I used the Windows media creation tool, which 
supposedly runs a clean Windows install, to manually upgrade to Windows 
10 1809.


Since updating to 1809 last week, things seem much better. The computer 
doesn't run as warm. The battery life is a little better. And I'm able 
to run antivirus software, which I wasn't able to do before the first 
crash.


The only fly in the ointment is an error message I'm getting from Jaws. 
It started after I upgraded to Windows 1809. It says that the display 
drivers aren't installed properly, that I should try rebooting the 
computer, and that I should run a Jaws repair if the problem persists. 
The instructions it gives me for running a Jaws repair are to run the 
setup package but choose "Repair."


Does this mean that I need to download and run the Jaws 2019 *.exe file 
from the Freedom Scientific website even though I'm using a Jaws annual 
license? I tried running the little file you get when you buy the annual 
license, but that just told me my computer was activated. I also tried 
locating a Repair item in the Jaws menus, which I have a vague memory of 
using in earlier versions, but I'm not finding anything familiar.


So ... is running the regular Jaws 2019 *.exe file the thing to do?


Thanks.


Ciao


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