Hi All,

I have the iTunes software installed on my Windows 7 desktop. I have 
been trying to learn the program on the fly. I have succeeded (I think) 
in backing up my iPhone 5 using the program. I have tried to do the same 
for my wife's iPhone 4, but am unable to accomplish this. I sign in with 
her Apple ID and password. When I connect her phone the program has 
check boxes for both of our phones, but the one for hers is disabled and 
I cannot select it. The only options presented are to set up the phone 
as a new phone or restore it from one of my iPhone 5 backups.

How do I tell iTunes to back up my wife's phone? I have searched through 
all of the menu options and tabbed everywhere I can but I cannot figure 
it out. Even though I can sign in with her Apple ID and the software 
does appear to "see" her phone, I am unable to do anything with it. 
Suggestions?

The impetus for this is that we each have new iPhone SE's and we are 
trying to get them up and running. My wife's phone has been initialized 
but without any of her data from her iPhone 4. We don't have enough 
space on either iCloud or DropBox to back up and retrieve her old data, 
so if I can't figure out the issue with iTunes then we'll have to go to 
the Verizon store and pay them the $20 to do the job, if they even can 
at this point.

As for my new iPhone SE, I think all I have to do is remove the SIM card 
from my iPhone 5 and put it into the SE. Then I can initialize it and 
restore the data from iTunes. Can anyone offer advice on removing the 
card from my old phone and putting it into the SE? I've not had to do 
that before and I'm sure I'll need sighted assistance otherwise.

Sorry if I sound confused and frustrated because, well, that's exactly 
what I am at the moment. All advice and help are welcome!

Thanks,
Duane


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