Ann has been in business for decades. It is more likely a technical 
problem.  But of course, if you cannot reach her, go ahead and ask for 
your refund to credit card company. You did the right thing asking 
around first.


Fernando



On 07/28/2017 08:01 AM, terrie arnold wrote:
> Contact your bank get the money refunded to you saying that that goods 
> were not rendered to you and the transaction went through so I would 
> just say go to my bank and have them refund it and don't deal with 
> this person again because your bank will protect you as far as a 
> transaction so I would say forget it and go to your bank if this 
> person has not contacted you and her email is bouncing back I'd say 
> it's a big fraud fraud fraud and tell your bank as well then you know 
> no phone calls email account closed so go to your bank don't wait 
> don't wait
>
> My thoughts for today
>
> On Jul 27, 2017, at 8:25 PM, Albert Ruel <[log in to unmask] 
> <mailto:[log in to unmask]>> wrote:
>
>> Did you check the Spam folder? I bought recently and all worked as 
>> expected
>>
>> Thx, Albert
>>
>> Sent from my iPhone
>>
>> On Jul 27, 2017, at 6:17 PM, Lisa McManus <[log in to unmask] 
>> <mailto:[log in to unmask]>> wrote:
>>
>> Hi all,
>> I made a purchase online from Access Technology institute on July 
>> 15.  It was for a digital download for a course on microsoft word 
>> using Jaws.  I paid $90 for it.  I received an automated email saying 
>> they had got the money and acknowledged the order.
>> This is run by Cathy Ann Murtha.  I don’t know if I have her last 
>> name spelled right.  I am not sure about that.  She has benn dealing 
>> with training material for computer stuff for many years.  This is 
>> the first time I ever purchased something from her though.
>> I never received the digital download though.  On Saturday it will be 
>> two weeks since the purchase.
>> Does anyone know if she is still in business?  I have tried to call 
>> her phone number and it is just a voice mail thing to leave a message 
>> which I did but no one called me back since early this morning.  Then 
>> I emailed Cathy directly and the email comes back undeliverable.
>> I guess it is getting near time for me to call discover and tell them 
>> to withdraw the payment because I can not get any response from the 
>> merchant.  They are really good about helping out in situations like 
>> that.
>> I just thought I would ask on here first if anyone knows if she is 
>> still in business or not.  If she is not her website should not be 
>> still taking money for orders.
>> Any help would be greatly appreciated.
>> Thanks very much.
>> Lisa
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