Subject: | |
From: | |
Reply To: | |
Date: | Sat, 17 Nov 2018 08:36:50 -0800 |
Content-Type: | text/plain |
Parts/Attachments: |
|
|
Thanks to those of you who suggested I try my Amazon return in another
browser. When I used Firefox and NVDA, I had no trouble generating and
printing my return label.
On 11/13/2018 8:27 PM, Ana G wrote:
> Hi All,
>
>
> I did some shopping on Amazon the other day, and when my stuff
> arrived, I realized I put the wrong thing in my cart. I want to return
> the item, but I'm having trouble.
>
>
> So ... I went into my orders and pressed enter on the Return button
> associated with the item. The next screen has the item, which I'm
> supposed to check; a combo box, where I select the option that best
> describes why I'm making the return; and a button to continue.
>
>
> I've only returned stuff a couple of times, so I don't remember the
> process exactly, but this all sounds familiar. What I think I remember
> is that, when I press enter on Continue, I get to a screen with
> instructions about what to do and a return label I'm supposed to print
> out and affix to the package.
>
>
> What's actually happening is nothing. When I activate the Continue
> button, the screen doesn't change. I've tried Jaws and NVDA. I've
> tried tabbing to the button and arrowing to it. I've tried pressing
> enter and using mouse simulation. I've tried manually refreshing the
> page for the screen reader and for the website. But I never get past
> that screen to the label.
>
>
> I'm using Windows 10 April 2018, Chrome, Jaws 18, and the latest
> version of NVDA. If anyone has returned something from Amazon
> recently, I'd love to hear your wisdom.
>
>
> Ciao
>
>
> VICUG-L is the Visually Impaired Computer User Group List.
> Archived on the World Wide Web at
> http://listserv.icors.org/archives/vicug-l.html
> Signoff: [log in to unmask]
> Subscribe: [log in to unmask]
>
VICUG-L is the Visually Impaired Computer User Group List.
Archived on the World Wide Web at
http://listserv.icors.org/archives/vicug-l.html
Signoff: [log in to unmask]
Subscribe: [log in to unmask]
|
|
|