Thanks to those of you who suggested I try my Amazon return in another 
browser. When I used Firefox and NVDA, I had no trouble generating and 
printing my return label.


On 11/13/2018 8:27 PM, Ana G wrote:
> Hi All,
>
>
> I did some shopping on Amazon the other day, and when my stuff 
> arrived, I realized I put the wrong thing in my cart. I want to return 
> the item, but I'm having trouble.
>
>
> So ... I went into my orders and pressed enter on the Return button 
> associated with the item. The next screen has the item, which I'm 
> supposed to check; a combo box, where I select the option that best 
> describes why I'm making the return; and a button to continue.
>
>
> I've only returned stuff a couple of times, so I don't remember the 
> process exactly, but this all sounds familiar. What I think I remember 
> is that, when I press enter on Continue, I get to a screen with 
> instructions about what to do and a return label I'm supposed to print 
> out and affix to the package.
>
>
> What's actually happening is nothing. When I activate the Continue 
> button, the screen doesn't change. I've tried Jaws and NVDA. I've 
> tried tabbing to the button and arrowing to it. I've tried pressing 
> enter and using mouse simulation. I've tried manually refreshing the 
> page for the screen reader and for the website. But I never get past 
> that screen to the label.
>
>
> I'm using Windows 10 April 2018, Chrome, Jaws 18, and the latest 
> version of NVDA. If anyone has returned something from Amazon 
> recently, I'd love to hear your wisdom.
>
>
> Ciao
>
>
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