Hi List...

Our TV set is between 5  and 10 years old. Our Comcast remote was,
too. So the technician visited last week, installed a new box and
presented us with a new remote. Voila! Audio-description! Can't beat
it for getting the most out of the PBS broadcast of The Vietnam War!
Thank you, Sherry, for getting the ball rolling here in NJ!

Wish there was more description of tthe photos and visuals but I'll
take what is available for now.

Annemarie Cooke
Southampton, NJ

On 9/20/17, Sherry Wells <[log in to unmask]> wrote:
> Hi all,
>
> Thanks for the responses.  First, I did call Comcasts accessibility number.
> They walked me through how to set up audio description.  When I could only
> get Spanish, they sent someone out.  He did check the box & it is current &
> fine.  He called someone else & they had the same issue as I did with a
> newer tv.  They had done nothing with the tv re SAP.  We could find no SAP
> option on my TV’s menu.  The TV is over 20 years old so maybe doesn’t have
> one.  The tech guy thought that Comcast would only work with a tv that had
> SAP or something similar enabled.  I suspect he is correct since others seem
> to use audio description without having to get anything extra from Comcast.
> Turning it on via the Comcast menus is pretty straightforward.  Just to be
> sure though, I wanted to find out if anyone on the list was able to get
> Comcast descriptive audio working without having to change anything on their
> tv.  When I had DISH, there was an option through the DISH menus to turn SAP
> on & off.  Unfortunately, I can’t get DISH where I am now.  So I guess I
> will look into a newer tv that is cheap & has the ability to enable SAP.
> Thanks,
> Sherry Wells
>
>
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-- 
Annemarie Cooke


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