What happened to Blackberry as a company? Last I knew they changed their
name from RIM to Blackberry Ltd, but I hadn't heard that they didn't
exist any more. I couldn't find anything on the web either about them
going away as a company, but I did find their article on wikipedia which
does sound like they're still around:
https://en.wikipedia.org/wiki/BlackBerry_Limited
I can't speak to all companies, but the large computer company I used to
work for had technical writers writing their documentation. This doesn't
mean it was always good documentation. You still had writers translating
what they were getting from engineers. I think the issue is a bit more
complicated, and it's harder and more expensive to write and maintain
good documentation then you may think. I'd suggest keeping this in mind
when choosing a device. You may need to go with a bigger company or a
high end device to get the documentation and support you want.
I do agree that it seems to be harder and harder to get a hold of
customer support. It took me forever to find out how to put in a feature
request for Voice Assistant from Samsung. Once I finally found a site
where I could enter my request, the response I got back from Samsung was
that I had to start with AT&T. I know AT&T adds some stuff on to
Android, but I doubt they really add any features to Voice Assistant.
On 27/03/17 18:57, Brian Sargee wrote:
> Harry,
>
> Return it for a more accessible phone/company while you still can. The Priv is Blackberry in name only (Blackberry doesn't exist as an actual company anymore). There are many more accessible phones from companies who aren't afraid to let you talk to a human. I'd
>
> Brian Sargee
>
>> On Mar 27, 2017, at 4:46 PM, Dan TeVelde <[log in to unmask]> wrote:
>>
>> Harry,
>>
>> What you are experiencing is just a fact of life. I don't like it but the situation is something we need to get used to. Sometimes I think you just need to chill. You have a meltdown on this list a couple of times a week.
>>
>> Dan
>>
>> -----Original Message-----
>> From: Visually Impaired Computer Users' Group List [mailto:[log in to unmask]] On Behalf Of Teresa Christian
>> Sent: Monday, March 27, 2017 6:28 PM
>> To: [log in to unmask]
>> Subject: Re: [VICUG-L] what I fear
>>
>> To go along with what you just said Hary, I see an increase of companies having their websites with no way to call them and the customer service access is difficult going through the website. So it frequently feels almost impossible to get any help.
>>
>> The no phone number thing makes me feel very disconnected.
>>
>> I strongly dislike it!
>>
>> Teresa☺
>>
>>
>>> On 3/27/17, Harry Brown <[log in to unmask]> wrote:
>>> Hi all,
>>> Now that I've cooled down a bit, let me tell you what I'm thinking about.
>>> I fear, very soon, will come a time, that nobody, I mean nobody,
>>> unless you built the product, will be able to use a product.
>>> I have a manual for the Blackberry Priv, and I can't make heads or
>>> tales out of it.
>>> Anyway, back to the main point. One day very soon, you'll buy an
>>> electronic product, and you'll bring it home, and not only will you
>>> not be able to talk to the company, (Blackberry is the example), but
>>> you'll be able to somehow find a copy of the manual online, or, for
>>> our sighted friends, you will, bring a device home, and open the
>>> manual and you or, everyone else, won't be able to make heads or tales of the manual.
>>> So many people ask, even right now, and it's not as bad as it is going
>>> to be in a few years), but people say things like, "read the manual,
>>> what's wrong with you."
>>> Remember, the people that make users manuals are engineers, the
>>> product builders, who are tech geeks! Most people today, are not, tech geeks!
>>> You know something folks? I don't blame older people who just say,
>>> "the heck with this stuff, I'll just do without, I can't understand
>>> this thing." I use to think they were rediculously stubborn, but I'm
>>> starting to see what they mean.
>>> I'm not talking just about blind people, but all people.
>>> I don't know what the answer is, but I can tell you, this is what's
>>> coming, I can see it, already, and the prospect of not getting info,
>>> and, not being able to read manuals because you cannot understand
>>> them, doesn't leave the tech world with a very good future.
>>> Just my 2 cents worth, but I wondered how everyone else feels? Maybe,
>>> I'm the only one who feels that way, and if that is the case, then
>>> that's good, but if I'm not, then, the tech future of the world,
>>> disabled or nondisabled, is not good, for using tech products.
>>> Harry
>>>
>>>
>>> VICUG-L is the Visually Impaired Computer User Group List.
>>> Archived on the World Wide Web at
>>> http://listserv.icors.org/archives/vicug-l.html
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>>> Subscribe: [log in to unmask]
>>>
>>
>>
>> --
>>
>>
>>
>> Have a challenge? Need an answer?
>> Get a Divine Download through
>> a FREE Angel Card reading.
>> For more information or to set up a reading eMail me at [log in to unmask] Always Look to The Light!
>> Teresa☺
>>
>>
>> VICUG-L is the Visually Impaired Computer User Group List.
>> Archived on the World Wide Web at
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>> Subscribe: [log in to unmask]
>>
>>
>> ---
>> This email has been checked for viruses by Avast antivirus software.
>> https://www.avast.com/antivirus
>>
>>
>> VICUG-L is the Visually Impaired Computer User Group List.
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>
>
> VICUG-L is the Visually Impaired Computer User Group List.
> Archived on the World Wide Web at
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--
Christopher (CJ)
chaltain at Gmail
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