Mike: Since Microsoft allowed Toshiba to license, purchase and install
its Windows software on their machines, it seems reasonable to expect
that Microsoft would update the product regularly and propperly just
as they do for all their vendors' products. It is a "wild West"
mentality that allows large corporations to do as they wish to
products we, the buying public, have purchased, maintained and need to
use. Blaming Toshiba for a Microsoft issue is really not appropriate
and, in fact, I did not post the message to the list to have my buying
habits criticized; the machine has been reliable and that's what I
need. It is Microsoft software that has the fault here. Thanks
anyway; :) Different isn't always either bad or wrong.
On 8/11/17, Mike Corcoran <[log in to unmask]> wrote:
> Most of your problem was due to buying a Towshibaa. The cheapest is far
> from the best. Tosheba does things differently than anyone else.
>
> Mike
>
>
> -----Original Message-----
> From: Visually Impaired Computer Users' Group List
> [mailto:[log in to unmask]] On Behalf Of Steve Hoad
> Sent: Friday, August 04, 2017 10:25 PM
> To: [log in to unmask]
> Subject: [VICUG-L] Updates and Drivers, A Microsoft Experience
>
> Recently my operating system was updated to Windows Creator from Windows 10.
> A couple of days before the major update, Microsoft sent a small update,
> asked me to restart and with that done sent a notification that said my
> Creator update would happen in a couple of days and they would continue to
> do some minor fixes until my computer was updated. The day came, the
> Creator update happened and when I restarted my sound was thin and tinny
> through my speakers and through external speakers plugged into the headphone
> jack. This was exactly like the situation I had when I first bought the
> computer (a Toshiba
> Satelite) and at that time, in Windows 7, the "equalizer" needed to be
> changed. The process was inaccessible so my son did that for me.
> This time I had noone available to help. After searching around in my
> operating system and opening the settings for my sound card and sounds, I
> could find no settings for the "equalizer". I did, however, bookmark the
> page where I had found the fix way back in 2013. On revisiting that site I
> found that I was looking in the right place but that the settings available
> were completely different than what I had now. Hmmmm.
> I called the Microsoft Disability help line and talked about the problem.
> The representative went to the same places I had and could find no solution.
> Since I use my computer for a music player quite often, I was frustrated and
> when a rollback to the previous settings was suggested I accepted that this
> might be a fix. It was not.
> I then began to search through events and saw something that triggered a
> memmory; when I had updated from Windows 7 to 10 I had the same issue wich I
> had fixed by rolling the driver back. This tine, however, I had no option
> for doing this. I then looked on the website of the manufacturer for my
> sound card. There wasn't much helpful info there but that site mentioned
> that my sound card could operate in tandem with Intel high definition audio.
> So I searched for drivers again.
> I realized during updates Microsoft had downloaded new drivers at least
> twice for my sound card. I saw that during an update Windows had
> automatically updated a driver; in the Creator upgrade they had downloaded
> another one. Apparently, neither driver was the right one, they actually
> stripped away some of the control of my sound. I found another one for
> Intel High Definition Audio and downloaded it.
> That seems to have
> fixed the issue. Now I'm wondering what other items may have been updated
> with problematic drivers. I'm having trouble keeping my touchpad turned off
> since the upgrade/downgrade. Any suggestions? I must also note that this
> was a very time consuming process...
> --
> Steve Hoad
>
>
> VICUG-L is the Visually Impaired Computer User Group List.
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> ____________________________________________________________
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>
--
Steve Hoad
VICUG-L is the Visually Impaired Computer User Group List.
Archived on the World Wide Web at
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