Hi All,


I did some shopping on Amazon the other day, and when my stuff arrived, 
I realized I put the wrong thing in my cart. I want to return the item, 
but I'm having trouble.


So ... I went into my orders and pressed enter on the Return button 
associated with the item. The next screen has the item, which I'm 
supposed to check; a combo box, where I select the option that best 
describes why I'm making the return; and a button to continue.


I've only returned stuff a couple of times, so I don't remember the 
process exactly, but this all sounds familiar. What I think I remember 
is that, when I press enter on Continue, I get to a screen with 
instructions about what to do and a return label I'm supposed to print 
out and affix to the package.


What's actually happening is nothing. When I activate the Continue 
button, the screen doesn't change. I've tried Jaws and NVDA. I've tried 
tabbing to the button and arrowing to it. I've tried pressing enter and 
using mouse simulation. I've tried manually refreshing the page for the 
screen reader and for the website. But I never get past that screen to 
the label.


I'm using Windows 10 April 2018, Chrome, Jaws 18, and the latest version 
of NVDA. If anyone has returned something from Amazon recently, I'd love 
to hear your wisdom.


Ciao


    VICUG-L is the Visually Impaired Computer User Group List.
Archived on the World Wide Web at
    http://listserv.icors.org/archives/vicug-l.html
    Signoff: [log in to unmask]
    Subscribe: [log in to unmask]