Hi, Rachel. I find the quality of the assistance offered by Aira agents to be vastly superior to that offered by some of the Be My Eyes volunteers. I believe this to be the result of two factors.
First, Aira has a very stringent process for selecting agents, meaning that agents must meet strict criteria in both skill level and personality. With Be My Eyes, anyone can volunteer, which can be both good and bad.
Second, Aira agents receive very thorough training as to how to be most helpful to the individual who is seeking assistance. In addition, they have a profile for each explorer who subscribes, letting them know things about the explorer such as level of description preferred.
Aira also provides the smart glasses, which, for me at least, are vastly superior to using the phone's camera. Also, I find the time to connect to an Aira agent is usually much less than that of connecting to a Be My Eyes volunteer.
There is still definitely a place for Be My Eyes, but, all in all, I find Aira to be superior at this point. Let me know if I can be of further assistance.
I believe
Keith Bundy
Digital Accessibility Consultant & Trainer
7807 Creekridge Circle | Minneapolis, MN 55439
Direct +1 605 480 0976 | [log in to unmask]
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-----Original Message-----
From: Visually Impaired Computer Users' Group List [mailto:[log in to unmask]] On Behalf Of Rachel
Sent: Tuesday, May 1, 2018 6:14 PM
To: [log in to unmask]
Subject: [VICUG-L] Aira vs. BeMyEyes
Hi, everyone.
Can anyone tell me the differences between the BeMyEyes app and Aira? I know that BeMyEyes is free and is manned by volunteers, whereas Aira is manned by trained employees. But are there things that Aira can help you with that BeMyEyes can't? Why pay for Aira if BeMyEyes can do everything Aira can do?
Thanks in advance to anyone who can answer my questions.
Rachel
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