Harry,
Sorry, I forgot to include the most important point in my last reply. If
you can locate a specific app or control panel for your graphics card,
look for checkboxes or other options which allow you to disable the use
of hotkeys, as doing this will probably solve your problem. If you can't
locate this option, call the Microsoft disability help desk.
800 936-5900
David Goldfield,
Assistive Technology Specialist
Feel free to visit my Web site
WWW.DavidGoldfield.Info
On 2/9/2017 8:53 AM, David Goldfield wrote:
> While I don't recall the specific steps to correct this issue, this is
> reminiscent of a problem encountered by some Window-Eyes users.
> Window-Eyes uses the control and alt keys, along with arrow keys, to
> control speech characteristics such as volume, pitch, rate, etc. A
> graphics card on a laptop I was using also used these keys to control
> settings for the graphics card and I needed to disable the use of
> hotkeys by going into the control panel for that particular card. I had
> to do this twice on two different laptops. One machine made the process
> very easy and I found it to be accessible, whereas another one several
> years later was a bit trickier. Harry, it sounds like this could
> possibly be the issue you are having. I would look for a control panel
> for that card, which may be located in your Windows control panel.
>
> Years ago, this capability could be disabled via the display settings in
> the control panel, which still may or may not be the case. If these
> suggestions lead you down a dead end, Albert's advice to contact the
> Microsoft disability answer desk is certainly wise and the rep will
> likely be able to fix the issue.
>
> David Goldfield,
> Assistive Technology Specialist
>
> Feel free to visit my Web site
> WWW.DavidGoldfield.Info
>
> On 2/9/2017 8:31 AM, [log in to unmask] wrote:
>> Good morning Harry,
>>
>> I don't know if the following suggestion will enable you too solve
>> your issue, But here goes. I'm wondering if maybe whether or not,
>> That you just might have too go into your bios settings, or maybe
>> perhaps, your new graphics card settings, and see if there are any
>> settings that you might be able too adjust for your keyboard which
>> would make it compatible with your screen reader, and video graphics
>> card. The other thing that you might want too try is too call
>> the Microsoft's disability answer help desk, and ask them too do a
>> screen remote online screen sharing session. The number is as
>> follows 1 800 (937-5900)
>>
>> -----Original Message----- From: Harry Brown
>> Sent: Thursday, February 09, 2017 2:25 AM
>> To: [log in to unmask]
>> Subject: [VICUG-L] no hot keys working, what do I do?
>>
>> Hi all,
>> I'm using windows 10 and jaws 17.0.2727.
>> All my hot keys worked, till after I got my new graphics card installed.
>> Now, when I try my hot keys, none of them, work.
>> When I go into the properties for my programs, my folders, and my files,
>> all the hot keys are there in the hot key field, but they don't work
>> when I try them.
>> Anyone ever had this problem before?
>> Thankfully, I have icons on the desktop for all the programs, folders,
>> and files, but what do I do now to get them working again?
>> Harry
>>
>> ---
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>>
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>
> VICUG-L is the Visually Impaired Computer User Group List.
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