Thanks for sharing the direct link to the Library site at Audible.com.  That helps, as does the notion that pressing the enter key twice quickly might open the Library from the main Audible.com site.  

I tend to do most of my Audible.com reading from the iPhone.  It has much better accessibility throughout the purchasing, downloading and listening experiences.  

Thx, Albert


-----Original Message-----
From: Visually Impaired Computer Users' Group List [mailto:[log in to unmask]] On Behalf Of Ana G
Sent: Wednesday, February 1, 2017 10:10 PM
To: [log in to unmask]
Subject: Re: [VICUG-L] Question about Accessing Audible.com Library

The message about using the pass-through command that screen reader users get when they try to go into their library from the audible home page means that Jaws users should press ins+3 followed by the space bar. 
That has never worked for me.


What usually works is pressing enter twice on that link. The two presses need to come pretty quick, one after the other, and there's a longish pause before the library page loads, maybe 2 or 3 seconds.


I just discovered that you can also get to your library by visiting

www.audible.com/library

you're prompted to sign in right away, but it works.


Yes, I wish Audible made its website more accessible, especially since they probably have more than the usual number of blind customers for a mainstream business.


Interesting comments about Audible tech support. I've called half a dozen times, and have had good experiences over all. Some techs haven't known anything about accessibility and screen readers, but were able to muddle through with me. one did some typing and asked if I was visually impaired, then appeared to be following a help script for screen reader users. One seemed to know about screen readers, like he'd handled other calls before. I've only had one unsatisfactory call, but he followed up by email, a real email, and the problem was solved the next day.



On 2/1/2017 4:09 PM, Rebecca DeGeorge wrote:
> When I sign into my Audible account and go to the library, I get the 
> message, "Press pass key through followed by space."
>
> I have tried pressing the enter key a few times, and sometimes this 
> takes me to the library, but, more often than not, I am totally stuck, 
> and do not know what thiss "ass through key" message means.
>
> I have even phoned Audible tech support, but no help there.
>
> Can someone solve this mystery?
>
>
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