The message about using the pass-through command that screen reader 
users get when they try to go into their library from the audible home 
page means that Jaws users should press ins+3 followed by the space bar. 
That has never worked for me.


What usually works is pressing enter twice on that link. The two presses 
need to come pretty quick, one after the other, and there's a longish 
pause before the library page loads, maybe 2 or 3 seconds.


I just discovered that you can also get to your library by visiting

www.audible.com/library

you're prompted to sign in right away, but it works.


Yes, I wish Audible made its website more accessible, especially since 
they probably have more than the usual number of blind customers for a 
mainstream business.


Interesting comments about Audible tech support. I've called half a 
dozen times, and have had good experiences over all. Some techs haven't 
known anything about accessibility and screen readers, but were able to 
muddle through with me. one did some typing and asked if I was visually 
impaired, then appeared to be following a help script for screen reader 
users. One seemed to know about screen readers, like he'd handled other 
calls before. I've only had one unsatisfactory call, but he followed up 
by email, a real email, and the problem was solved the next day.



On 2/1/2017 4:09 PM, Rebecca DeGeorge wrote:
> When I sign into my Audible account and go to the library, I get the
> message, "Press pass key through followed by space."
>
> I have tried pressing the enter key a few times, and sometimes this
> takes me to the library, but, more often than not, I am totally stuck,
> and do not know what thiss "ass through key" message means.
>
> I have even phoned Audible tech support, but no help there.
>
> Can someone solve this mystery?
>
>
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