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Fri, 29 Aug 2014 16:24:22 -0700
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Is anyone having the same problems I'm having with the latest Jaws 15 
update, which came out about a week ago?

Since then, I've had lots of instances of Jaws reporting Word documents 
and the bodies of email messages as blank. If I unload Jaws and start 
NVDA, I can read the document or email message just fine. Sometimes the 
problem is corrected by restarting Jaws. Other times it doesn't get 
corrected until I restart the computer.

I haven't found any predictable pattern for when/why it happens. I'm 
happily reading email then suddenly the next message is reported as 
being blank. Then all messages thereafter are also blank, or I'm reading 
student work, which I open in Word, and suddenly the next one is blank 
as are the rest I open.

I'm using Jaws 15, Windows 8.1, Word 2013, and the current version of 
Thunderbird. I think the only thing that has been updated is Jaws, but 
if no one else is having the problem, then I may have something else 
going on.


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