I will forward your message to a friend of mine who works for
worldnet.att.net. 73,
Barb [log in to unmask]
----- Original Message -----
From: "Mike Freeman" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Friday, June 07, 2002 12:59 PM
Subject: Techie Contact for AT&T Broadband Digital Telephone Service?


> Hello, all.
>
> From home, I still connet to my ISP via dial-up connection; for various
> reasons, I wish to continue this practice.  I have two telephone lines --
> one for voice and the other for the computer.  I'm using the usual 56K
> modem.  Prior to last September, my carrier was QWEST.  I switched then to
> AT&T Broadband's Digital Telephone Service (I was already a AT&T Broadband
> cable TV subscriber).  When on QWEST, I was getting connect speeds of 33.6
> with an occasional drop to 31.2.  The engineers at AT&T Broadband assured
> me that even though the phone modem was multiplexing things, I'd get
> faster connections thru the Digital Telephone Service.  Wrong!  max I can
> get now is 31.2 and it often drops down to 28.8 or even 26.4.  AARRGG!
> Others on the Digital Telephone Service in my area (Vancouver, WA) are
> getting connect speeds up to and beyond 44 kbaud.  However, AT&T Broadband
> doesn't seem to have E-mail contacts for technical complaints such as this
> and their customer service system mainly consists of flunkies that can do
> no more than file error tickets into computer systems where they seem to
> disappear into that Great Bit-bucket in the Sky.
>
> A cable tech assured me that something could be done about the situation
> short of my subscribing to ATTBI.  However, I can't seem to figure out how
> to contact real techies who (a) know what I'm talking about and (b) can
> check the system and/or condition the lines.
>
> Anyone here know of contacts at AT&T Broadband Digital Telephone Service
> that are not just clerks but real techs with whom I can have a
> heart-to-heart talk to see if I can improve things?
>
> T I A!
>
> Mike Freeman <[log in to unmask]>
> Amateur Radio: < K 7 U I J >
> ... I doubt, therefore I might be.
>