Thinking this was some sort of website popup since I have recently
experienced something similar 2 or 3 times.
I needed to push the power button as well to exit the window and when
I rebooted all was OK and there was/is no sign of anything. Would be
glad for more information though
Steve Hoad
On 8/4/17, Ana G <[log in to unmask]> wrote:
> Hi All,
>
>
> I bought a Windows 10 tablet a few months ago. I tried setting it up as
> soon as I received it, but I had trouble getting it to accept my
> Microsoft user name and password. I tried again a month or so later and
> had the same problem. Weirdly, I tried just now, and the setup seems to
> have been successful. Who knew?
>
>
> Anyway, the problem I'm having now is about malware. I seem to have
> some. I think I got rid of it, but I'm not sure. Here's the long story:
>
>
> I recharged the tablet yesterday, and when I turned it on today, I
> didn't have to log in. I thought maybe I'd need to create an account,
> but when I went into the Desktop Icons screen to put This PC on the
> desktop, I noticed that one of the options was a folder with my name. So
> far so good.
>
>
> The next thing I wanted to do was to install Firefox, so I launched
> Internet Explorer, hit ctrl+o, and mistyped www.google.com. When I
> pressed enter, I got an on-screen error message (268d3), and audio loop
> telling me that my computer was compromised by hackers who could access
> my credit card info and Facebook login. The solution was for me to call
> Microsoft at the toll-free number provided for step-by-step instructions
> on how to rid myself of the malicious software. If I closed the window
> without calling, my computer would be locked so as to protect the
> network. The message and the warning sounded scammy to me, but I became
> concerned when I couldn't close the window at all.
>
>
> Using my desktop, I researched the error and found out that (big
> surprise) Error 268D3 is indeed a scam. The solutions provided by a few
> different sources, including a source linked to from a Microsoft page,
> was to run two or three different malware scans. The specific programs
> varied. Malware Bites and Hitman were mentioned most often, but there
> was no explanation about why this program needed to be used as opposed
> to some other.
>
>
> Back on the tablet, the error message and audio loop were still warning
> me of bad things. I ran Windows Defender. It told me no malware was
> detected, so I updated the definitions and ran another scan. Again, no
> viruses were found, and tired of hearing the audio loop, I held down the
> power button to turn the tablet off.
>
>
> I restarted the tablet about 15 minutes later, and I went back into
> Internet Explorer to try downloading Firefox again. I'd expected the
> error message to come up again, but it didn't. I spent about an hour
> poking around in settings and visiting the web, but apart from being
> sluggish, the tablet seems just fine.
>
>
> Was the error message just a popup on a website, not an actual virus, or
> was Windows Defender wrong about no malware being detected?
>
>
> I'd appreciate any wisdom.
>
>
> Ciao
>
>
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--
Steve Hoad
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