A  Comcast tech is coming to our house tomorrow because we couldn't
make audio description or SAP work with the box we have and the remote
that came with it.  Comcast customer service rep on phone thinks we
may need a new remote device. Sure hoping to catch the rest of Vietnam
with audio description!

Thanks to all of you for this conversation!

Annemarie
On 9/20/17, Clark Friedrichs <[log in to unmask]> wrote:
>
> It's my understanding, that if descriptive video is available, you will get
> it when descriptive  video is enabled. If you enable descriptive  video when
> it is not available, you will get the Spanish translation for that program.
> I'm watching the PBS special on The Vietnam War and descriptive  video is
> available. When I watch The Big Bang and enable descriptive  video , I get
> Spanish.
>
>
>
> From: David Goldfield
> Sent: Wednesday, September 20, 2017 4:30 PM
> To: [log in to unmask]
> Subject: Re: [VICUG-L] Comcast & Audio Description
>
>
> Sherry,
>
> By using your remote to access the Xfinity menu on your set-top box, you
> should be able to access an SAP option from accessibility settings. This
> should allow you to toggle SAP on and off.
>
>
> David Goldfield, Assistive Technology Specialist WWW.David-Goldfield.Com
> On 9/20/2017 5:16 PM, Sherry Wells wrote:
>
>   Hi all,
>
>   Thanks for the responses.  First, I did call Comcasts accessibility
> number.  They walked me through how to set up audio description.  When I
> could only get Spanish, they sent someone out.  He did check the box & it is
> current & fine.  He called someone else & they had the same issue as I did
> with a newer tv.  They had done nothing with the tv re SAP.  We could find
> no SAP option on my TV’s menu.  The TV is over 20 years old so maybe doesn’t
> have one.  The tech guy thought that Comcast would only work with a tv that
> had SAP or something similar enabled.  I suspect he is correct since others
> seem to use audio description without having to get anything extra from
> Comcast.  Turning it on via the Comcast menus is pretty straightforward.
> Just to be sure though, I wanted to find out if anyone on the list was able
> to get Comcast descriptive audio working without having to change anything
> on their tv.  When I had DISH, there was an option through the DISH menus to
> turn SAP on & off.  Unfortunately, I can’t get DISH where I am now.  So I
> guess I will look into a newer tv that is cheap & has the ability to enable
> SAP.
>   Thanks,
>   Sherry Wells
>
>
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-- 
Annemarie Cooke


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