I've upgraded a number of PCs to Windows 10, and in a few cases, I've
also had the problem of needing unexpectedly to upgrade drivers. The
last time it happened, I had to search for and upgrade some USB drivers.
Like Steve, I spent a few days troubleshooting because I wasn't even
sure what the problem was initially, and then when I figured it out, I
had a hard time finding the drivers themselves. My situation was similar
to Steve's in that I installed drivers that were somehow related.
I don't think the price range is relevant here. I use seriously low end
laptops and mid-range to high-end desktops, and I don't remember having
any missing driver issues with the cheap stuff.
I appreciate Steve's post in that it validates my conclusion about
Windows updates: they go smoothly most of the time, but when they don't,
one kind of troubleshooting involves figuring out if drivers are
missing. This is useful information.
On 8/11/2017 4:43 AM, Steve Hoad wrote:
> Mike: Since Microsoft allowed Toshiba to license, purchase and install
> its Windows software on their machines, it seems reasonable to expect
> that Microsoft would update the product regularly and propperly just
> as they do for all their vendors' products. It is a "wild West"
> mentality that allows large corporations to do as they wish to
> products we, the buying public, have purchased, maintained and need to
> use. Blaming Toshiba for a Microsoft issue is really not appropriate
> and, in fact, I did not post the message to the list to have my buying
> habits criticized; the machine has been reliable and that's what I
> need. It is Microsoft software that has the fault here. Thanks
> anyway; :) Different isn't always either bad or wrong.
>
>
> On 8/11/17, Mike Corcoran <[log in to unmask]> wrote:
>> Most of your problem was due to buying a Towshibaa. The cheapest is far
>> from the best. Tosheba does things differently than anyone else.
>>
>> Mike
>>
>>
>> -----Original Message-----
>> From: Visually Impaired Computer Users' Group List
>> [mailto:[log in to unmask]] On Behalf Of Steve Hoad
>> Sent: Friday, August 04, 2017 10:25 PM
>> To: [log in to unmask]
>> Subject: [VICUG-L] Updates and Drivers, A Microsoft Experience
>>
>> Recently my operating system was updated to Windows Creator from Windows 10.
>> A couple of days before the major update, Microsoft sent a small update,
>> asked me to restart and with that done sent a notification that said my
>> Creator update would happen in a couple of days and they would continue to
>> do some minor fixes until my computer was updated. The day came, the
>> Creator update happened and when I restarted my sound was thin and tinny
>> through my speakers and through external speakers plugged into the headphone
>> jack. This was exactly like the situation I had when I first bought the
>> computer (a Toshiba
>> Satelite) and at that time, in Windows 7, the "equalizer" needed to be
>> changed. The process was inaccessible so my son did that for me.
>> This time I had noone available to help. After searching around in my
>> operating system and opening the settings for my sound card and sounds, I
>> could find no settings for the "equalizer". I did, however, bookmark the
>> page where I had found the fix way back in 2013. On revisiting that site I
>> found that I was looking in the right place but that the settings available
>> were completely different than what I had now. Hmmmm.
>> I called the Microsoft Disability help line and talked about the problem.
>> The representative went to the same places I had and could find no solution.
>> Since I use my computer for a music player quite often, I was frustrated and
>> when a rollback to the previous settings was suggested I accepted that this
>> might be a fix. It was not.
>> I then began to search through events and saw something that triggered a
>> memmory; when I had updated from Windows 7 to 10 I had the same issue wich I
>> had fixed by rolling the driver back. This tine, however, I had no option
>> for doing this. I then looked on the website of the manufacturer for my
>> sound card. There wasn't much helpful info there but that site mentioned
>> that my sound card could operate in tandem with Intel high definition audio.
>> So I searched for drivers again.
>> I realized during updates Microsoft had downloaded new drivers at least
>> twice for my sound card. I saw that during an update Windows had
>> automatically updated a driver; in the Creator upgrade they had downloaded
>> another one. Apparently, neither driver was the right one, they actually
>> stripped away some of the control of my sound. I found another one for
>> Intel High Definition Audio and downloaded it.
>> That seems to have
>> fixed the issue. Now I'm wondering what other items may have been updated
>> with problematic drivers. I'm having trouble keeping my touchpad turned off
>> since the upgrade/downgrade. Any suggestions? I must also note that this
>> was a very time consuming process...
>> --
>> Steve Hoad
>>
>>
>> VICUG-L is the Visually Impaired Computer User Group List.
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>> ____________________________________________________________
>> Police Urge Americans to Carry This With Them at All Times
>> The Observer
>> http://thirdpartyoffers.juno.com/TGL3141/598d5da1ea9e15da036f2st01vuc
>>
>
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