Duane:
Just to add to Dan's advice... Apple customer service has been very good
from my perspective - totally-blind and a JAWS user. Although I do not know
the number, Apple has a "disability desk", for lack of the proper term.
Perhaps, someone who knows the number for this department could send it out
to you, and everyone else for future reference.
By the way, my most recent Apple customer service, not withstanding the fact
that it was not through the "disability desk", was excellent. The agent
walked me through, with extreme patience, the entire process until
everything was done! As part of 1 of my previous lives, I did workplace
workshops on "customer service", and this guy did everything right! So,
even calling their "regular" support number should prove helpful.
Of course, not every customer service experience is that positive; but, I
believe that the above is more the rule, than the exception.
Jim H
-----Original Message-----
From: Visually Impaired Computer Users' Group List
[mailto:[log in to unmask]] On Behalf Of Dan Tevelde
Sent: Tuesday, January 17, 2017 2:58 PM
To: [log in to unmask]
Subject: Re: [VICUG-L] Frustrated trying to create an Apple ID
Hello Duane,
This can be a very frustrating process. Webpages do tend a timeout when you
were editing on the iPhone. One thing you might try is using email emailing
apples tech-support and seeing if they can help you that way. In addition,
you could also call their tech support and maybe they can help you create an
ID over the phone. Usually when you get your phone Apple gives you an ID
whichis email address. Then you can use that to get a password from Apple
which you can then change when you log into the website. There may also be a
way of doing this through iTunes on a Windows machine but I've never done
that. You could also send email from your windows computer to Apple and see
if that works. I know this can be frustrating but it is worth trying. I
would be happy to help if you run into more problems.
Sent from my iPhone
> On Jan 17, 2017, at 1:49 PM, Duane Farrar <[log in to unmask]> wrote:
>
> Hi All,
>
> I recently failed despite several attempts to create an Apple ID using my
iPhone 5. By the time I had entered all of the required personal and billing
information over several screens I was invariably greeted with a dialog box
informing me that my session had timed out. Despite becoming increasingly
faster at entering the information with each attempt, I was never able to
complete the process successfully. I became frustrated to the point of
wanting to hurl my iPhone against a brick wall or into the ocean, if not
both. I do not currently use a Bluetooth keyboard with my phone and I
believe I am using the standard typing settings.
>
> How have others managed to accomplish this? I am totally blind and have no
usable vision. Is there a way to do this using a desktop Windows computer?
For that computer I am using Windows 7 and JAWS 17.
>
> Thanks,
> Duane
>
>
> VICUG-L is the Visually Impaired Computer User Group List.
> Archived on the World Wide Web at
> http://listserv.icors.org/archives/vicug-l.html
> Signoff: [log in to unmask]
> Subscribe: [log in to unmask]
VICUG-L is the Visually Impaired Computer User Group List.
Archived on the World Wide Web at
http://listserv.icors.org/archives/vicug-l.html
Signoff: [log in to unmask]
Subscribe: [log in to unmask]
VICUG-L is the Visually Impaired Computer User Group List.
Archived on the World Wide Web at
http://listserv.icors.org/archives/vicug-l.html
Signoff: [log in to unmask]
Subscribe: [log in to unmask]
|
