I suspect it's simply an issue of market share.  We're a small market,
and we will buy their products regardless of whether they have
available weekend tech support or not.  I suspect we just don't have
the buying power to give all the assistive technology companies
justification to hire a weekend tech support person.  Sounds like a
great part-time job though for some enterprising person who wants to
offer generic screen reader, Braille notetaker, and other AT tech
support on the weekends, for a fee of course.

On 3/6/16, [log in to unmask] <[log in to unmask]> wrote:
> I have often wondered, Why is it that those of us that have screen readers
> for our computers, aren’t able to receive Tec support on weekends.  After
> all, Other company's like Dell and HP  can receive tech support on a 24 hour
> basis like our sighted counter parts.  If those company's can provide it for
> them, then why do we have to wait till Monday morning, if we run into a
> problem that takes place either on a Saturday morning. Why can’t screen
> reading company's provide teak support on weekends and pay someone overtime
> that could work on a stand by bases.  Here’s an example of what I’m talking
> about.  I’m having a real problem with my screen reader which is system
> access.  When the windows loads, system access won’t speak.  The only way
> that I can use my computer, is if I log on through the run dialog.  It would
> really be very helpful, if there was someone that I could call on the
> weekend, too talk with too help me  resolve this problem, and not have too
> be forced too wait until Monday morning.
>
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