bad or wrong memory.  Belarc should see it if valid.  Bad spot in motherboard, bad RAM, wrong RAM, or BIOS not recognizing.  It is usually the simpler thing.  Did you try exchanging the two RAMs to see if they read individually?  if so, IDK.
Dave
 

________________________________
 From: Ivan Berger <[log in to unmask]>
To: [log in to unmask] 
Sent: Thursday, November 20, 2014 6:50 PM
Subject: Re: [PCBUILD] Memory not recognized
  

Belarc shows this, which confuses me:
8126 Megabytes Usable Installed Memory

Slot 'DIMM_1' is Empty
Slot 'DIMM_3' is Empty
Slot 'DIMM_2' has 4096 MB
Slot 'DIMM_4' is Empty

If I only have 4GB, why does it tell me 8GB, and vice versa?

Hachmeyer, Mr. Paul S. wrote:
> My previous email did not display the data properly – to rehash:
>
> Try downloading freeware  Belarc Advisor  (Belarc.com) and see what it shows.
>
> On my desktop, I get this from Belarc Advisor:
>
>
>
> Memory Modules
>
> 3292 Megabytes Usable Installed Memory
>
> Slot ‘DIMM_1’ has 2048 MB (serial number 96C4476A)
>
> Slot ‘DIMM_2’ has 2048 MB (serial number 96C44768)
>
>
>
> At least you can tell if the memory is being recognized for what it is or not.
>
> Belarc advisor gives a lot of info about your computer as well, components, software versions, etc.
>
> Paul Hachmeyer
>
>
>
>                            PCSOFT's List Owners:
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>                          Mark Rode<[log in to unmask]>




                          PCSOFT's List Owners:
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                          PCSOFT's List Owners:
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