Steve,

United Kingdom.

To: [log in to unmask]
Subject: Re: [VICUG-L] Paying for goods via Touchscreens in shops
From: Steve Hoad <[log in to unmask]>
Date: Fri, 2 Mar 2018 08:22:41 -0500
Cc: [log in to unmask]

This is an excellent inquiry, however, I am interested in knowing the
country of its origin.  I believe, here in the US, businesses using
Square may be falling into the category described and there may be
others since Mobile Point of Sale technology is being deployed by many
companies; you'll find various providers in evidence at venues such as
trade shows, farmers markets, etc.

One reason I'm inquiring about the country of origin is that,
obviously, different countries have different accessibility laws,
rules and regulations.
Thanks,
Steve Hoad

On 3/2/18, Colin Howard <[log in to unmask]> wrote:
> Hello all,
>
> It has come to the attention of members of another list, some
> restaurants and shops are no longer offering chip and PIN machines when the
> time comes to pay the bill. Instead, people are being presented with an
> IPad
> belonging to the service provider organisation and are expected to type
> their PIN in on a silent, flat touchscreen. In one case reported, the
> customer felt they had no alternative but to divulge their PIN number to a
> member of staff. I've seen this in my mobile phone service provider outlet
> in town. Has anyone here ever been embarrassed or frustrated when given an
> inaccessible piece of technology through which to make their payments? The
> people on the other list (New College Worcester Former Students'
> Association) would like to get an idea of the scale of this problem and
> suggestions as to how it could be resolved, they can then bring the issue
> into the light and campaign for change. Yes, I know IPads are
> accessible, but you wouldn't want to turn voiceover on, on someone else's
> IPad in an open plan restaurant and have it announce your personal details
> to the world at large as you type. At my Phone Supplier shop, they
> suggested
> turning speech on and playing my input back through the shop's Public
> Address system!
>
> Clive would like to receive stories of instances where this has been
> encountered, he assures me the information you provide will be passed on to
> the collator with all personal details removed.
>
> Please do not write back to the group, but privately, to Clive Lever at:
>
> [log in to unmask]
>
> In the past, Clive has worked in areas of considerable need for
> discression,
> such as in Equal Opportunities, hence your personal information is totally
> safe.
>
> Please also note, if you decide to pass stories on to the group as well as
> or instead of writing to Clive, I will, removing any personal details
> first,
> pass them on privately to Clive.
>
>  Best,
>
> Clive
>
>
> ---
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>
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-- 
 Steve Hoad


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