I also think that it wouldn’t hurt to go to the media about this. After reading the message last night though I think it is more people abusing the power given to them after the FCC repealed net nutrality. Hopefully, and this may be wishful thinking congress will reverse the FCC’s decision.
Sent from my iPhone
> On Jan 12, 2018, at 7:03 AM, Barry Campbell <[log in to unmask]> wrote:
>
> Hello:
>
> The first thing I would do is contact the local cable commission in your county. Usually they are a part of the office of consumer affairs within the county government. They should be able to assist in negotiations between the cable provider and the customer. Secondly if the person is disabled contact comcast's disability office for help The phone number is printed on every comcast bill or on their webpage.
>
>
> Hope this helps
>
>
> Barry Campbell
>
> twitter: mdparrothead
>
> email: [log in to unmask]
>
>
> "Still Looking for the One Particular Harbor so far but yet so near"
>
>
>
>
>> On 1/11/2018 5:56 PM, Harry Brown wrote:
>> Hi all,
>>
>> Well folks, some people have asked me to let them know about the latest with Brian Sackrider, a vicug-l member for sometime now.
>>
>> Here's the latest.
>>
>> When Brian had internet, AT&T came out to his apartment, because he called and said the internet was not working. The tech said, that it was working, and didn't do anything, and this happened more than one time, and he is charged with a $1200 bill for service calls, but that's only the beginning, so, they turned it off.
>>
>> Then, he said, "I'll try Comcast, and they told him that the speed he would get was 105 meg per second, and that was great with him, and, that was what the ad, said.
>>
>> So, they hooked it up, and instead of 105, 1 minute it was 105, and the next minute, it was 25, which was not, what they, or their ad, said.
>>
>> So Brian called them, and he was nice, but he said, "you lied to me, about your internet. Your ad said 105 meg per second, and what you are really giving me, is 25 meg per second. I need you to fix this, and make it right, and if you don't, I will have to turn this into the FCC."
>>
>> They not only didn't fix it, they turned him off, however, at least 1 good thing came out of this, now their ads say, "up to 105 meg per second."
>>
>> So, Brian has been blackballed, and they will not, turn it back on, because he complained about the service.
>>
>> I'm very sad tonight as I type this. There is only 1 provider in our apartment building, Comcast, who blackballed him.
>>
>> Does anyone have any ideas on what can be done to get him back on with them?
>>
>> One of their employees is hell bent on not letting him have internet service, and the President of Comcast sided with the guy who shut him off, and who is not going to let Brian come back to Comcast, his only choice.
>>
>> Harry
>>
>>
>> VICUG-L is the Visually Impaired Computer User Group List.
>> Archived on the World Wide Web at
>> http://listserv.icors.org/archives/vicug-l.html
>> Signoff: [log in to unmask]
>> Subscribe: [log in to unmask]
>
> --
> Barry Campbell
> email: [log in to unmask]
> twitter: MDparrothead
>
> "Still Looking for that one particular Harbor"
>
>
> VICUG-L is the Visually Impaired Computer User Group List.
> Archived on the World Wide Web at
> http://listserv.icors.org/archives/vicug-l.html
> Signoff: [log in to unmask]
> Subscribe: [log in to unmask]
VICUG-L is the Visually Impaired Computer User Group List.
Archived on the World Wide Web at
http://listserv.icors.org/archives/vicug-l.html
Signoff: [log in to unmask]
Subscribe: [log in to unmask]
|
