Hello:

   The first thing I would do is contact the local cable commission in 
your county.  Usually they are a part of the office of consumer affairs 
within the county government.  They should be able to assist in 
negotiations between the cable provider and the customer.  Secondly if 
the person is disabled contact comcast's disability office for help  The 
phone number is printed on every comcast bill or on their webpage.


Hope this helps


Barry Campbell

twitter:  mdparrothead

email:  [log in to unmask]


"Still Looking for the One Particular Harbor so far but yet so near"




On 1/11/2018 5:56 PM, Harry Brown wrote:
> Hi all,
>
> Well folks, some people have asked me to let them know about the 
> latest with Brian Sackrider, a vicug-l member for sometime now.
>
> Here's the latest.
>
> When Brian had internet, AT&T came out to his apartment, because he 
> called and said the internet was not working. The tech said, that it 
> was working, and didn't do anything, and this happened more than one 
> time, and he is charged with a $1200 bill for service calls, but 
> that's only the beginning, so, they turned it off.
>
> Then, he said, "I'll try Comcast, and they told him that the speed he 
> would get was 105 meg per second, and that was great with him, and, 
> that was what the ad, said.
>
> So, they hooked it up, and instead of 105, 1 minute it was 105, and 
> the next minute, it was 25, which was not, what they, or their ad, said.
>
> So Brian called them, and he was nice, but he said, "you lied to me, 
> about your internet. Your ad said 105 meg per second, and what you are 
> really giving me, is 25 meg per second. I need you to fix this, and 
> make it right, and if you don't, I will have to turn this into the FCC."
>
> They not only didn't fix it, they turned him off, however, at least 1 
> good thing came out of this, now their ads say, "up to 105 meg per 
> second."
>
> So, Brian has been blackballed, and they will not, turn it back on, 
> because he complained about the service.
>
> I'm very sad tonight as I type this. There is only 1 provider in our 
> apartment building, Comcast, who blackballed him.
>
> Does anyone have any ideas on what can be done to get him back on with 
> them?
>
> One of their employees is hell bent on not letting him have internet 
> service, and the President of Comcast sided with the guy who shut him 
> off, and who is not going to let Brian come back to Comcast, his only 
> choice.
>
> Harry
>
>
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-- 
Barry Campbell
email:  [log in to unmask]
twitter:  MDparrothead

"Still Looking for that one particular Harbor"


    VICUG-L is the Visually Impaired Computer User Group List.
Archived on the World Wide Web at
    http://listserv.icors.org/archives/vicug-l.html
    Signoff: [log in to unmask]
    Subscribe: [log in to unmask]