Hi Anna and all,
I'm using thunderbird 24.5, on a windows 10 computer, and I'm also using 
jaws 17.0.2727.
and I rarely have those problems, If anyone wants 24.5, just let me know!
Harry

On 1/31/2017 11:12 AM, Ana G wrote:
> I don't have any wisdom about this. I'm replying mostly to say that 
> I've had this problem as well.
>
>
> Thunderbird is my email reader and has been for five or six years at 
> least. I go through lots of messages everyday, for personal 
> communication, discussion lists, and work. Ninety-nine percent of the 
> time everything works fine, but every so often, I receive messages 
> that appear to be blank. They're not. I can usually read the text if I 
> reply or forward the message to myself, and I also notice that, on 
> discussion lists, I sometimes read a message, then someone else's 
> complaint that the poster sent a blank email to the list.
>
>
> I haven't found any reliable solution. Sometimes I can read the 
> message body if I switch over to NVDA, but other times, NVDA gives me 
> the same results as Jaws. Even the things I mentioned earlier (i.e., 
> replying or forwarding the message) produces inconsistent results.
>
>
> And yes, when it happens, it seems to happen in spurts. In other 
> words, I receive a handful of messages like this over a period of a 
> few days. Then the problem corrects itself without updates to 
> Thunderbird or the screen reader.
>
>
>
> On 1/31/2017 6:21 AM, Duane Farrar wrote:
>> Hi All,
>>
>> I am using Mozilla Thunderbird as my email client, version 45.7.0, 
>> which is the latest update. I use JAWS 17.0.2727 as my screen reader.
>>
>> For the past few days I have experienced the following with some, but 
>> not all, messages. When I open a new message JAWS will read the 
>> subject line but not the body of the message. Trying to simply arrow 
>> down from the subject line does nothing; it behaves as if the body of 
>> the message is not there is a scanned graphic, as happens with some 
>> PDF documents. However, if I reply to the message then I can read the 
>> entire text of the message. I've tried experimenting with as many 
>> "View" menu or "Tools/Options" settings as I can find but nothing 
>> seems to change this behavior. Suggestions, anyone?
>>
>> Some further background: Over the weekend a sighted friend assisted 
>> me with changing the font and paragraph settings for formatting new 
>> messages using the "Tools/Options/General" settings. Could we have 
>> changed a setting that would be causing the behavior I have described 
>> above?
>>
>> Also, apparently there are formatting list boxes for font settings, 
>> etc., between the subject line and body text that I cannot access by 
>> tabbing back and forth between the two areas. I have no usable vision 
>> and have no idea how I can access these when writing a new message. 
>> Can anyone offer any advice? Why doesn't Thunderbird have font and 
>> paragraph dialogs akin to Microsoft Word that are easy to access?
>>
>> Thanks,
>> Duane
>>
>>
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>
>
>    VICUG-L is the Visually Impaired Computer User Group List.
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