Is your router provided by your INTERNET provider, or did you purchase 
it yourself? If it came from your INTERNET provider then yes, I'd give 
them a call.

If you purchased it yourself then you're right and you should probably 
determine if the problem is on your side of your modem or not. Since 
other devices can get to your router and out on to the INTERNET then it 
probably is your desktop system. I'd start by seeing if you can reach 
your router or not. There are probably easier ways to do this, but I'd 
bring up a command prompt and then try to ping the router with a command 
like:

 > ping 192.168.1.1

If you get messages that packets are being dropped then the problem is 
definitely on your computer. If you get messages that say three packets 
were sent and received and the round trip time is in a millisecond or 
two then the problem could be with your router or another setting on 
your computer, like the DNS setting.

I guess at this point, I'd suggest Googling for things like your router, 
Windows 10 and the messages you're seeing in your system tray. If you 
know what you're looking for, you could also look through your network 
and TCP/IP settings.

On 09/12/16 09:56, Ana G wrote:
> Hmm, is contacting my internet provider the right course of action here?
> The desktop isn't physically connected to the router, and other
> devices--my laptop, tablet, and cell phone--are able to connect to the
> net on the wi-fi here at home.To me, this suggests that the problem is
> my desktop computer itself, but I'm not sure where/what to check first
> so I know who to call when that doesn't work.
>
>
>
>
> On 12/8/2016 6:37 PM, Ana G wrote:
>> Hi All,
>>
>>
>> My desktop has suddenly stopped connecting to the internet. I was
>> using it yesterday morning without any problems. Then when I turned it
>> on again in the afternoon, I noticed I had no internet. The systray
>> icon listed my network but said there was no connection.
>>
>>
>> To make a long story short, my first thought was that the problem was
>> my router, which likes to turn off randomly, but it's not the router
>> because I can access the internet on my phone, laptop, and tablet. I
>> ran the troubleshooter, and the troubleshooter says I have no valid IP
>> address, which doesn't make sense because, again, my cell phone,
>> laptop, and tablet have found it.
>>
>>
>> I didn't do anything to my desktop, as far as changing settings before
>> the problem started. After I lost my connection, I did try to go to
>> the place where you scan for a network and enter its password, but I
>> couldn't find it. Then the next time I checked my connection status,
>> it said I was on an unidentified network.
>>
>>
>> Does anyone have any suggestions about what I can try before having
>> someone come out? the computer is only a few months old. I'm hoping
>> there's a simple solution. It's a Dell running Windows 10.
>>
>>
>> Ciao
>>
>>
>>    VICUG-L is the Visually Impaired Computer User Group List.
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>
>
>    VICUG-L is the Visually Impaired Computer User Group List.
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-- 
Christopher (CJ)
chaltain at Gmail


    VICUG-L is the Visually Impaired Computer User Group List.
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