Hi Steve,

Yes, I found the same page.  When I clicked on the eSSENTIAL website,
the page it took me to appeared to be a link to some other type of
screen reader.  I figured Greyhound intended that message for people
who were having trouble but who don't yet have a screen reader.
Troublesome indeed.

On 11/21/15, Steve Hoad <[log in to unmask]> wrote:
> Hi:
> After exploration I found this page with various contact information:
> https://www.greyhound.com/en/help-and-info/contact-us
>
> And on that page, this piece of text after clicking a tab "difficulty
> typing or reading a screen":
>
> Difficulty typing or reading a screen?
> If you have problems with typing, moving a mouse or reading a screen,
> eSSENTIAL AccessibilityTM can help you use the Greyhound website.Call
> us:
> 1-866-333-3909Open 24/7
>
> There is also an Email link that I did not click on that page.
>
> I tried Firefox with NVDA; I only found edit boxes to type into but
> those boxes would not recognize what I typed by showing it in those
> edit fields.
> Troublesome...
>
> Steve
>
> On 11/21/15, Catherine Getchell <[log in to unmask]> wrote:
>> Hi all,
>>
>> I'm a frequent Greyhound traveler and have always enjoyed their easy
>> to use website.  Well they just updated it recently, and now there's
>> some kind of weird drop-down box that comes up when you type in the
>> name of the city you're leaving from and going to.  I've tried using
>> Firefox and IE to access the website, and on neither browser does JAWS
>> allow me to pick a choice from the drop-down list.  I can arrow among
>> the choices and then hit enter on the correct city, and it seems at
>> first that means I successfully told it which city.  But when I fill
>> in the other fields and then tab back over to the city fields to make
>> sure everything's correct, the box has become blank, as though I had
>> never entered any info at all.  I would be interested to know if any
>> other JAWS users have had success with this interface.  I can only
>> assume that some sort of mouse click is required in order to make the
>> choice.
>>
>> I called Greyhound to notify them of the problem, and I got bounced
>> among tons of different departments, none of which were the web
>> developers.  No one I talked to had ever heard of a screen reader.  I
>> was finally told I had to call the corporate office at phone number
>> 214-849-8000.  The only thing I was able to do was file a complaint,
>> which I did.  I could not, despite asking many people, obtain any
>> contact info for people in their web development department.  So I
>> made my complaint and suggest that if others are having the same
>> issue, you also call and file a similar complaint.  They may not fix
>> their site with just one person calling.  But if they hear it from
>> more than one, it might result in them taking some action.
>>
>> If anyone has had success  with this website and JAWS, or other screen
>> readers for that matter, please let me know.  Thanks for listening!
>> Catherine
>>
>>
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>
>
> --
>  Steve Hoad
>


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