Hi all,

I'm a frequent Greyhound traveler and have always enjoyed their easy
to use website.  Well they just updated it recently, and now there's
some kind of weird drop-down box that comes up when you type in the
name of the city you're leaving from and going to.  I've tried using
Firefox and IE to access the website, and on neither browser does JAWS
allow me to pick a choice from the drop-down list.  I can arrow among
the choices and then hit enter on the correct city, and it seems at
first that means I successfully told it which city.  But when I fill
in the other fields and then tab back over to the city fields to make
sure everything's correct, the box has become blank, as though I had
never entered any info at all.  I would be interested to know if any
other JAWS users have had success with this interface.  I can only
assume that some sort of mouse click is required in order to make the
choice.

I called Greyhound to notify them of the problem, and I got bounced
among tons of different departments, none of which were the web
developers.  No one I talked to had ever heard of a screen reader.  I
was finally told I had to call the corporate office at phone number
214-849-8000.  The only thing I was able to do was file a complaint,
which I did.  I could not, despite asking many people, obtain any
contact info for people in their web development department.  So I
made my complaint and suggest that if others are having the same
issue, you also call and file a similar complaint.  They may not fix
their site with just one person calling.  But if they hear it from
more than one, it might result in them taking some action.

If anyone has had success  with this website and JAWS, or other screen
readers for that matter, please let me know.  Thanks for listening!
Catherine


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