I do not use Thunderbird, but my hunch is the error is being introduced by
Thunderbird. There is probably a file setting which is set to save drafts
every so many minutes to help protect you from crashes. Most word
processors also do this. Usually you can set how often this occurs, or you
can turn it off altogether. In the short run, I'd turn it off completely
as the need for it is very rare. The second issue probably revolves
around where the file is to be saved. This may be a problem partly
stemming from your email carrier. You need to check to see that any saves
are going to a place your software can actually reach. If the save is
trying to go to the email server, that could cause trouble. Or, if the
email server itself is trying to save, it may not be able to reach your
local machine. You might have to try a couple of different settings. My
hunch is Thunderbird is trying to make the save, but isn't be default able
to do so to a local file.
Sorry I can't be more specific as I'm an Outlook user running Gmail.
-----Original Message-----
From: Visually Impaired Computer Users' Group List
[mailto:[log in to unmask]] On Behalf Of Ana G
Sent: Wednesday, September 18, 2013 6:54 AM
To: [log in to unmask]
Subject: [VICUG-L] Draft Saving Error
Hi all,
I have a Zimbra email account at one of my jobs. Since the interface isn't
very accessible, I've been given the settings so I can send and receive
Zimbra mail using Thunderbird, my email client of choice.
The problem I'm having is that, when I'm composing messages for that
account, I get an error message that says something like, "Could not save
draft" or maybe "An error occurred while saving draft." My options are to
cancel or try again. If I try again, the same error and options pop up
every 30 seconds or so. If I cancel, I get a dialog that says something
like, "confirm draft saving error. Please check your settings," with an OK
button. I hit OK, and two to three minutes later, the same "Could not save
draft" error appears again.
I contacted tech support, and they didn't seem to know what was causing
the problem. Do any of you have ideas about what could be going on or what
setting might need adjustment? Maybe if I point tech support to something
specific, I can get rid of the error, which is very distracting.
Thanks for any help.
ciao
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