Not sure, since I rarely use Amazon, but when I went to their site this morning using Firefox, a link that was off screen (i.e. invisible to regular users) showed up encouraging me to go to Amazon.com/access. I would expect this would then insert a cookie into your browser cache to return to the accessibility site on revisit. 



Perhaps try deleting all amazon cookies from your browser and see if you can access the music site then and ignore the encouragement to use the access site if you feel comfortable doing that.

 



Jonathan Cohn

Software Engineer

Veterans Affairs

Section 508 Office

[log in to unmask]

202 461 6417



-----Original Message-----

From: Visually Impaired Computer Users' Group List [mailto:[log in to unmask]] On Behalf Of Catherine Getchell

Sent: Sunday, November 15, 2015 2:55 PM

To: [log in to unmask]

Subject: [MARKETING] [EXTERNAL] [VICUG-L] Amazon Digital Music



Hi everyone,



It seems Amazon made some website updates in the last couple of weeks.

I discovered today that now, if you're using JAWS and go to Amazon's

website, it seems to know you're using a screen reader and

automatically routes you to the mobile site.  In general, this is good

since mobile sites are often more accessible.  But it became a problem

when I tried to buy an album from Amazon's digital music.  Because the

website thinks I'm a mobile device, it wouldn't let me purchase the

album.  I guess if you're going to buy albums from a mobile device, it

wants you to use the Amazon Music app, which by the way is not at all

accessible as far as I can tell.  Even though I was using a PC, not a

mobile device, it told me that I could not purchase the album from my

device and needed to do it from a PC.  Basically, it outsmarted

itself.



I spent at least half an hour on the phone today with a customer

service rep.  They weren't able to solve the problem, but they now at

least are aware of it and are supposedly going to be trying to find a

solution so that screen reader users can purchase music from their

digital music site.  I'll keep you posted if I'm aware of resolution

to this issue.  Has anyone else experienced this?  Have you found any

work-arounds?

Catherine





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