Hi Becky and all,
I had a very similar issue with my new Dell XPS laptop.
The sound not only crackled, but randomly went completely away.
It was clearly a sound card issue.
I took the computer back to the Microsoft store and they decided in about two minutes time to replace the computer.
This suggests that the problem is not a new one, although they didn't say that.
It is a pain, for sure, but you should probably take it back to from ever whence it came and see about a replacement.
I actually love my computer now that it works!

Deborah


-----Original Message-----
From: Visually Impaired Computer Users' Group List [mailto:[log in to unmask]] On Behalf Of John O'Rourke
Sent: Sunday, October 9, 2016 5:23 PM
To: [log in to unmask]
Subject: Re: [VICUG-L] Crackling Sound When Using Jaws on My Computer

Rebecca:
It sounds as though you may have a sound card issue. I would take it back to Best Buy for a look. 
John O'Rourke


-----Original Message-----
From: Visually Impaired Computer Users' Group List [mailto:[log in to unmask]] On Behalf Of Rebecca DeGeorge
Sent: Sunday, October 09, 2016 12:52 PM
To: [log in to unmask]
Subject: [VICUG-L] Crackling Sound When Using Jaws on My Computer

I'm using an all-in-one Dell computer, and it has had lots of issues, which Dell has fixed. I've only had it three months.


I've had difficulties with the keyboard, which has been replaced, and with the USB port for an SD card, which the tech seems to have worked out over the phone.


But now, when I listen to Jaws, there's this crackling sound, as though there's a short somewhere.


Does anyone have any suggestions of what I can try before calling Dell 
or taking it Best Buy where I bought it?


This long email is because I wanted to give some context for this issue. 
I'm using the most recent update for Jaws 17. Thanks.


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