Hi All,

My experience was not as great as Annemarie's.  One Comcast accessibility 
person told me my current setup should work for audio description & another 
told me I needed a new remote.  Both proved inaccurate.  I received the new 
remote but found out today that I also need a new box.  And the new box will 
not work unless I have Comcast as my internet provider.  I had Comcast as my 
internet provider for a while but kept having outages, several a week, some 
lasting for hours & hours.  So guess I am out of luck unless I switch back 
to Comcast internet which I am not keen on doing.

Sherry Wells
-----Original Message----- 
From: Annemarie Cooke
Sent: Wednesday, September 27, 2017 2:33 PM
To: Sherry Wells
Cc: [log in to unmask]
Subject: Re: [VICUG-L] Comcast & Audio Description -- SUCCESS!

Hi List...

Our TV set is between 5  and 10 years old. Our Comcast remote was,
too. So the technician visited last week, installed a new box and
presented us with a new remote. Voila! Audio-description! Can't beat
it for getting the most out of the PBS broadcast of The Vietnam War!
Thank you, Sherry, for getting the ball rolling here in NJ!

Wish there was more description of tthe photos and visuals but I'll
take what is available for now.

Annemarie Cooke
Southampton, NJ

On 9/20/17, Sherry Wells <[log in to unmask]> wrote:
> Hi all,
>
> Thanks for the responses.  First, I did call Comcasts accessibility 
> number.
> They walked me through how to set up audio description.  When I could only
> get Spanish, they sent someone out.  He did check the box & it is current 
> &
> fine.  He called someone else & they had the same issue as I did with a
> newer tv.  They had done nothing with the tv re SAP.  We could find no SAP
> option on my TV’s menu.  The TV is over 20 years old so maybe doesn’t have
> one.  The tech guy thought that Comcast would only work with a tv that had
> SAP or something similar enabled.  I suspect he is correct since others 
> seem
> to use audio description without having to get anything extra from 
> Comcast.
> Turning it on via the Comcast menus is pretty straightforward.  Just to be
> sure though, I wanted to find out if anyone on the list was able to get
> Comcast descriptive audio working without having to change anything on 
> their
> tv.  When I had DISH, there was an option through the DISH menus to turn 
> SAP
> on & off.  Unfortunately, I can’t get DISH where I am now.  So I guess I
> will look into a newer tv that is cheap & has the ability to enable SAP.
> Thanks,
> Sherry Wells
>
>
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-- 
Annemarie Cooke 


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