Dave, being charged for a diagnosis might make sense but if the bill says 
for repairs and they weren't done, then, an explanation should be 
forthcoming concerning your bill. Paying for something which you didn't get, 
would be absurd.  That's my story and...

Chuck wa8vmo

--------------------------------------------------
From: "Ed Malmgren" <[log in to unmask]>
Sent: Monday, August 03, 2015 6:58 PM
To: <[log in to unmask]>
Subject: Re: What's right

> Dave, I would think there should not be any charge if it is not fixed. 
> They
> should take the unit back and fix the problem
> however there would most likely be shipping charges.  73
>
>
> ED K7UC
> -----Original Message----- 
> From: Dave Allen
> Sent: Monday, August, 2015 4:02 PM
> To: [log in to unmask]
> Subject: What's right
>
> Hi all!
>
> I had a piece of adaptive equipment repaired.
>
> I advised when it was returned to me that they had not fixed the problem.
> Now I have received an overdue bill for the repair.
>
> I don't dispute that the work was done that the charge claims, but really 
> I
> don't feel entirely liable for the bill because the problem was not
> corrected. In fact, the problem is still there and is costing me daily
> because I can't use the now unusable Braille Sense Plus device.
>
> Should I send them a partial payment with an explanation, or appeal to the
> consumer protection people? They undertook to fix a problem, which they 
> have
> clearly failed to achieve.
>
> 73,
> Dave
>
>
>
> David Allen, Director
> Blind-Sight Limited
> For computer training and support world-wide, equipment or braille
> production please contact me through any of the following ways:
> Email: [log in to unmask]
> Telephone: 64-3-455-7694 (Home)
> 64-27-224-5489 (Mobile)
> PO Box 9046
> St Clair
> Dunedin 9047
> NEW ZEALAND