I gather it doesn't take much liquid at all to do damage if it gets in the right spot. I alo don't know when I would have gotten anything spilled on mine. It seems to me that if just a small amount can ruina unit via gaps around the keys, that wasn't properly accounted for in the design. So what I really want now is a silicone cover o protect the keys. It seems to me that HumanWare designed their useless case with no belt clip for the wrong half of the Stream. Anyone know how one might go about making or having such a thing made?

Sent from my iPhone

> On Apr 18, 2015, at 7:40 PM, Andy Baracco <[log in to unmask]> wrote:
> 
> I have a friend who had the same exact issue as Buddy, and he swears that he 
> did not spill water on it. The best he was able to do was to get a 25% 
> discount on a new unit.
> 
> Andy
> 
> 
> -----Original Message----- 
> From: Jim Gammon
> Sent: Friday, April 17, 2015 10:55 PM
> To: [log in to unmask]
> Subject: Resolution of Humanware problem with the VR Stream
> 
> Buddy, clearly your persistance paid off.  Just proves the greasy
> wheel gets the squeak, ono it's the other way around! Anyway
> that's great about you getting a new unit from HW.  It's also
> great that you offered them a new customer service template to
> use for other future complaints.  That idea of sending you
> pictures of the problems with your VR Stream are utterly
> rediculous.  Good luck and keep us informed on the status of your
> situation.  73, Jim WA6EKS
> 
> I'm not wearing a diaper, so don't try to change me.