Greetings,
Here are Clive's responses to posts from this group forwarded by me to him.
I paste them in exactly as received, suggest our friends across the pond may
take particular interest in the first and could they please come back both
to the group and to Clive, whose addressd is in the 'to' line of this post,
with any responses?
Thanks.
To: <[log in to unmask]>
Subject: RE: [VICUG-L] Paying for goods via Touchscreens in shops
From: "Clive Lever" <[log in to unmask]>
Date: Fri, 2 Mar 2018 20:05:32 -0000
Hello Colin,
Please share this with sSteve and the list.
The subject has recently been raised by a list comprising people who went to
certain schools in the UK. I've since looked on the internet, and find that
someone raised the issue on a blog in Canada in 2010, and that an American
company operating restaurants in the USA were sued under the Americans with
Disabilities Act in 2017. I do not know the outcome of the case or even
whether it has yet come to a verdict. In Britain, the legislation protecting
different groups, including disabled people from discrimination is the
Equality Act 2010. Doing various Google searches, I have yet to find
evidence of anyone in Britain writing about the issue of blind people being
excluded from the shopping experience by inaccessible technology at the
point of sale, but clearly this is old news in North America.
I hope this helps,
Clive
-----Original Message-----
From: [log in to unmask] [mailto:[log in to unmask]]
Sent: Friday, March 2, 2018 5:43 PM
To: Steve Hoad; [log in to unmask]
Cc: [log in to unmask]
Subject: Re: [VICUG-L] Paying for goods via Touchscreens in shops
Steve,
United Kingdom.
To: [log in to unmask]
Subject: Re: [VICUG-L] Paying for goods via Touchscreens in shops
From: Steve Hoad <[log in to unmask]>
Date: Fri, 2 Mar 2018 08:22:41 -0500
Cc: [log in to unmask]
This is an excellent inquiry, however, I am interested in knowing the
country of its origin. I believe, here in the US, businesses using Square
may be falling into the category described and there may be others since
Mobile Point of Sale technology is being deployed by many companies; you'll
find various providers in evidence at venues such as trade shows, farmers
markets, etc.
One reason I'm inquiring about the country of origin is that, obviously,
different countries have different accessibility laws, rules and
regulations.
Thanks,
Steve Hoad
On 3/2/18, Colin Howard <[log in to unmask]> wrote:
> Hello all,
>
> It has come to the attention of members of another list, some
> restaurants and shops are no longer offering chip and PIN machines
> when the time comes to pay the bill. Instead, people are being
> presented with an IPad belonging to the service provider organisation
> and are expected to type their PIN in on a silent, flat touchscreen.
> In one case reported, the customer felt they had no alternative but to
> divulge their PIN number to a member of staff. I've seen this in my
> mobile phone service provider outlet in town. Has anyone here ever
> been embarrassed or frustrated when given an inaccessible piece of
> technology through which to make their payments? The people on the
> other list (New College Worcester Former Students'
> Association) would like to get an idea of the scale of this problem
> and suggestions as to how it could be resolved, they can then bring
> the issue into the light and campaign for change. Yes, I know IPads
> are accessible, but you wouldn't want to turn voiceover on, on someone
> else's IPad in an open plan restaurant and have it announce your
> personal details to the world at large as you type. At my Phone
> Supplier shop, they suggested turning speech on and playing my input
> back through the shop's Public Address system!
>
> Clive would like to receive stories of instances where this has been
> encountered, he assures me the information you provide will be passed
> on to the collator with all personal details removed.
>
> Please do not write back to the group, but privately, to Clive Lever at:
>
> [log in to unmask]
>
> In the past, Clive has worked in areas of considerable need for
> discression, such as in Equal Opportunities, hence your personal
> information is totally safe.
>
> Please also note, if you decide to pass stories on to the group as
> well as or instead of writing to Clive, I will, removing any personal
> details first, pass them on privately to Clive.
>
> Best,
>
> Clive
>
>
> ---
> This email has been checked for viruses by AVG.
> http://www.avg.com
>
>
> VICUG-L is the Visually Impaired Computer User Group List.
> Archived on the World Wide Web at
> http://listserv.icors.org/archives/vicug-l.html
> Signoff: [log in to unmask]
> Subscribe: [log in to unmask]
>
--
Steve Hoad
To: <[log in to unmask]>
Subject: RE: (f) Re: [VICUG-L] Paying for goods via Touchscreens in shops
From: "Clive Lever" <[log in to unmask]>
Date: Fri, 2 Mar 2018 20:32:13 -0000
Hi Colin,
It has been pointed out on one of our lists that the Tablets through which
people make the payments belong to the seller organisation. So what if you
are an Apple user, and they present you with an Android Tablet, and you've
never encountered one before...or vice versa?
Best,
Clive
-----Original Message-----
From: [log in to unmask] [mailto:[log in to unmask]]
Sent: Friday, March 2, 2018 8:09 PM
To: [log in to unmask]
Subject: (f) Re: [VICUG-L] Paying for goods via Touchscreens in shops
On Fri, 2 Mar 2018 10:15:36 -0800, amongst other things, Albert Ruel
<[log in to unmask]> wrote:
If I start to encounter this in my world I will be able to plug in my
earbuds and turn on VoiceOver in order to complete the transaction. I carry
them with me at all times, as our talking bank machines require me to bring
my own devices already. Bring it on, it'll be the first accessible point of
sale purchase device in Canada if this actually happens here.
Thx, Albert
-----Original Message-----
From: Visually Impaired Computer Users' Group List
[mailto:[log in to unmask]] On Behalf Of Steve Hoad
Sent: Friday, March 2, 2018 5:23 AM
To: [log in to unmask]
Subject: Re: [VICUG-L] Paying for goods via Touchscreens in shops
This is an excellent inquiry, however, I am interested in knowing the
country of its origin. I believe, here in the US, businesses using Square
may be falling into the category described and there may be others since
Mobile Point of Sale technology is being deployed by many companies; you'll
find various providers in evidence at venues such as trade shows, farmers
markets, etc.
One reason I'm inquiring about the country of origin is that, obviously,
different countries have different accessibility laws, rules and
regulations.
Thanks,
Steve Hoad
On 3/2/18, Colin Howard <[log in to unmask]> wrote:
> Hello all,
>
> It has come to the attention of members of another list, some
> restaurants and shops are no longer offering chip and PIN machines
> when the time comes to pay the bill. Instead, people are being
> presented with an IPad belonging to the service provider organisation
> and are expected to type their PIN in on a silent, flat touchscreen.
> In one case reported, the customer felt they had no alternative but to
> divulge their PIN number to a member of staff. I've seen this in my
> mobile phone service provider outlet in town. Has anyone here ever
> been embarrassed or frustrated when given an inaccessible piece of
> technology through which to make their payments? The people on the
> other list (New College Worcester Former Students'
> Association) would like to get an idea of the scale of this problem
> and suggestions as to how it could be resolved, they can then bring
> the issue into the light and campaign for change. Yes, I know IPads
> are accessible, but you wouldn't want to turn voiceover on, on someone
> else's IPad in an open plan restaurant and have it announce your
> personal details to the world at large as you type. At my Phone
> Supplier shop, they suggested turning speech on and playing my input
> back through the shop's Public Address system!
>
> Clive would like to receive stories of instances where this has been
> encountered, he assures me the information you provide will be passed
> on to the collator with all personal details removed.
>
> Please do not write back to the group, but privately, to Clive Lever at:
>
> [log in to unmask]
>
> In the past, Clive has worked in areas of considerable need for
> discression, such as in Equal Opportunities, hence your personal
> information is totally safe.
>
> Please also note, if you decide to pass stories on to the group as
> well as or instead of writing to Clive, I will, removing any personal
> details first, pass them on privately to Clive.
>
> Best,
>
> Clive
>
>
> ---
> This email has been checked for viruses by AVG.
> http://www.avg.com
>
>
> VICUG-L is the Visually Impaired Computer User Group List.
> Archived on the World Wide Web at
> http://listserv.icors.org/archives/vicug-l.html
> Signoff: [log in to unmask]
> Subscribe: [log in to unmask]
>
--
Steve Hoad
VICUG-L is the Visually Impaired Computer User Group List.
Archived on the World Wide Web at
http://listserv.icors.org/archives/vicug-l.html
Signoff: [log in to unmask]
Subscribe: [log in to unmask]
VICUG-L is the Visually Impaired Computer User Group List.
Archived on the World Wide Web at
http://listserv.icors.org/archives/vicug-l.html
Signoff: [log in to unmask]
Subscribe: [log in to unmask]
VICUG-L is the Visually Impaired Computer User Group List.
Archived on the World Wide Web at
http://listserv.icors.org/archives/vicug-l.html
Signoff: [log in to unmask]
Subscribe: [log in to unmask]
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