Possibly, temporarily disable your antivirus program.

Jon

> On Jul 16, 2014, at 2:33 PM, Ana G <[log in to unmask]> wrote:
> 
> Hi All,
> 
> I'm not able to download a file using any of my browsers. It's a pdf of one of my textbooks. I contacted the sender, who tells me he's able to download the book successfully. he suggested I turn off popup blocker. I did, and still no download.
> 
> I'm posting here before contacting the publishing rep again in case there's something obvious I'm missing. Here's what I've tried.
> 
> I'm supposed to go to the ftp location and log in. In all cases, I paste the link into the browser, and I've tried both pasting and typing the login information--always with the same results.
> 
> 1. In firefox, I get an error that says something like, "Error 550. No such file or directory." I got the same error after turning off the popup blocker and restarting Firefox.
> 
> 2. In Internet Explorer, I get a message saying the file could not be downloaded, and I'm prompted to press a button that says Fix connection problems. When I press enter on the button, the diagnostic tool says no network problems were detected. the same thing happened after I turned off the popup blocker and restarted IE.
> 
> 3. In Chrome, login is successful. I get to a page with a link to my textbook, but when I press enter on it or do a simulated mouse click, the page refreshes, showing me the original ftp link and a button that says Open Document. Nothing at all happens when I try to press the button with enter or mouse simulation.
> 
> Since I wasn't able to download some Audible files last night, I'm thinking the problem is with my computer, but I'm not sure what to do.
> 
> any suggestions?
> 
> Ciao
> 
> 
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