Tom, I am in full agreement.  I knew something was hinky, when I saw that 
they wanted a grand for the icom 761.  Since it goes for about $500, with a 
mic, I figured they were getting goofy.  I now deal with anyone but.  Their 
phone presence has become abrasive as well.  They're only 30 miles away and 
it isn't far enough.

Chuck wa8vmo

--------------------------------------------------
From: "Tom Behler" <[log in to unmask]>
Sent: Tuesday, August 04, 2015 4:25 PM
To: <[log in to unmask]>
Subject: Re: TS-590s verses the TS-590SG

> Ron:
>
> The first two of these terms/options don't make any sense to me at all, 
> from
> a customer satisfaction point of view.  I just don't get it!!
>
> I also have to tell you that I have become less satisfied with R and L in
> recent yearrs.
>
> My most recent experience was when I called them about the Tentec Scout 
> 555
> I was trying to trade in toward the purchase of the MFJ 998 auto-tuner, 
> and
> the Ameritron ALS600 earlier this year.
>
> They offered me $300 for the rig, the power supply, the keyer, and all 
> nine
> band modules.  Main Trading Company offered me $550 for the entire setup,
> without question.  In fact, this is what I got when I sold it at a local
> swap in my area, again, without question.
>
> I am not sure what is going on with R and L, but I don't think it is good.
>
> Tom Behler: KB8TYJ
>
>
> -----Original Message-----
> From: For blind ham radio operators [mailto:[log in to unmask]]
> On Behalf Of Dr. Ronald E. Milliman
> Sent: Tuesday, August 04, 2015 2:09 PM
> To: [log in to unmask]
> Subject: Re: TS-590s verses the TS-590SG
>
> Well, I just got off the phone with Larry, head honcho at R&L Electronics,
> and the next time I want to be insulted, I certainly know exactly who to
> call. They received my defective TS-590S and put it up on their test bench
> and checked it out. They found out that this old blind guy really knew 
> what
> he was talking about all along, and the radio displayed all of the
> problematic symptoms that I described. So, here is the final deal Head
> Honcho Larry offered me:
>
> 1. He would give me a $500 credit toward the purchase of the new model
> TS590SG for my radio as is, and I pay the difference of $1,109 or
>
> 2. He would send my TS-590S back to Kenwood for repair, and when it came
> back refurbished, he would give me a $700 credit toward the purchase of 
> the
> new model TS590SG, and I pay the difference of $909 or
>
> 3. He send my TS-590S back to Kenwood for repair under the warranty, and
> when refurbished, Kenwood will simply send my radio back to me.
>
> I am extremely disappointed in R&L. I don't think Larry made any attempt 
> to
> work with me at all. In fact, I consider his terms and options nothing 
> short
> of insulting.
>
> I told him to just Have Kenwood repair my TS-590S and send it back to me.
>
> Ron, K8HSY