Hi Ron!

What a turkey! One can only wonder what was any use in putting your rig on
their test bench if they clearly have no capability for fixing it. Obviously
they didn't believe you, but even if you'd lied, what difference would that
have made? They still sold you a defective product and need to stand good
for it, rather than try to sell you another pig in a poke.

You made the best choice, because they owe you that. Kenwood shouldn't be
able to swindle you either if you had recorded that serial number as I
suggested, although if you'd prefer them to do a fair exchange for the same
model, that would be just as fine.

As companies go, I definitely wouldn't go to them in the future even if they
are considered the local boys. Others are more worthy of your business even
if they are more distant geographically.

73,
Dave 

-----Original Message-----
From: For blind ham radio operators [mailto:[log in to unmask]]
On Behalf Of Butch Bussen
Sent: Wednesday, 5 August 2015 7:03 a.m.
To: [log in to unmask]
Subject: Re: TS-590s verses the TS-590SG

I agree.  What jerks!!!!  I'll never do business with them.  How long have
you had the rig?
73
Butch
WA0VJR
Node 3148
Wallace, ks.


On Tue, 4 Aug 2015, Dr. Ronald E. Milliman wrote:

> Well, I just got off the phone with Larry, head honcho at R&L Electronics,
> and the next time I want to be insulted, I certainly know exactly who to
> call. They received my defective TS-590S and put it up on their test bench
> and checked it out. They found out that this old blind guy really knew
what
> he was talking about all along, and the radio displayed all of the
> problematic symptoms that I described. So, here is the final deal Head
> Honcho Larry offered me:
>
> 1. He would give me a $500 credit toward the purchase of the new model
> TS590SG for my radio as is, and I pay the difference of $1,109 or
>
> 2. He would send my TS-590S back to Kenwood for repair, and when it came
> back refurbished, he would give me a $700 credit toward the purchase of
the
> new model TS590SG, and I pay the difference of $909 or
>
> 3. He send my TS-590S back to Kenwood for repair under the warranty, and
> when refurbished, Kenwood will simply send my radio back to me.
>
> I am extremely disappointed in R&L. I don't think Larry made any attempt
to
> work with me at all. In fact, I consider his terms and options nothing
short
> of insulting.
>
> I told him to just Have Kenwood repair my TS-590S and send it back to me.
>
> Ron, K8HSY
>
>