Albert:
This is where the blind consumer groups come in. Unless you have the money to hire a good attorney to challenge Time Warner, having a blind consumer group behind you is probably the only real option available to you. The two main ones are the National Federation of the Blind (NFB) and the American Council of the Blind (ACB). Both groups have affiliates in all 50 states, and there are people within both organizations who are well-versed in advocacy and how to take on corporations or government agencies that are not responding to either your needs or the needs of those who you represent. Good luck!
--
Ted Chittenden

Every story has at least two sides if not more.
---- [log in to unmask] wrote: 
Understandable 
But how can  we get Time Warner too address this problem when they said that they wouldn’t send anyone out too this buildings location and adjust the signal so that these three people who use the stream can listen too live radio.    

From: Claude Everett 
Sent: Thursday, March 26, 2015 11:59 AM
To: [log in to unmask] 
Subject: Re: [VICUG-L] An interesting problem that my friends are having with the Victor reader stream, and Time warner cable service.

If this is happening only at one address it may be the way that the Time Warner connection is set up at the origin of the signal coming into the building, it may have nothing to do with the set-top box, Humanware may very well be correct because set ups of signal connections for multiunit buildings are different than single-family dwelling's. Sent from my iPhone

On Mar 25, 2015, at 6:21 PM, Albert Ruel <[log in to unmask]> wrote:


  Perhaps that info is best used to know that for some it does work, so a solution might be found if the users having trouble keep working their way through it.  I appreciate hearing any news from other users as it allows me to either abandon the project, or keep working on finding a solution depending on what others are experiencing.  I hope and trust it wasn’t intended as a put-down.  


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