Buddy, clearly your persistance paid off. Just proves the greasy
wheel gets the squeak, ono it's the other way around! Anyway
that's great about you getting a new unit from HW. It's also
great that you offered them a new customer service template to
use for other future complaints. That idea of sending you
pictures of the problems with your VR Stream are utterly
rediculous. Good luck and keep us informed on the status of your
situation. 73, Jim WA6EKS